Abstract
This study was designed to provide an evaluation of two types of train seat displays (OLED and E-ink), from a user-centred perspective. Numerous factors influence the decisions on which display to use, such as costs or energy use. It is also important to consider human factors aspects like readability and user preferences. To provide some real-world insights into these issues we designed a pilot study to compare both displays. Participants were asked to give their impressions and respond to questions during a semi-structured interview process, when they were presented with both displays. Results show that participants favour the OLED display overall as it is easily noticeable in different light conditions. However, some aspects of the E-ink are preferred: it is easier to read and understand. We conclude that research with real users is extremely important when designing and defining hardware to be used during the implementation of intelligent transport systems.
| Original language | English |
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| Title of host publication | Intelligent Transport Systems – From Research and Development to the Market Uptake - 1st International Conference, INTSYS 2017,Proceedings |
| Editors | Tatiana Kovacikova, Ľubos Buzna, Ghadir Pourhashem, Giuseppe Lugano, Yannick Cornet, Nathalie Lugano |
| Publisher | Springer-Verlag London Ltd |
| Pages | 294-300 |
| Number of pages | 7 |
| ISBN (Print) | 9783319937090 |
| DOIs | |
| Publication status | Published - 2018 |
| Externally published | Yes |
| Event | 1st International Conference on Intelligent Transport Systems, INTSYS 2017 - Hyvinkaa, Finland Duration: 29 Nov 2017 → 30 Nov 2017 |
Publication series
| Name | Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST |
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| Volume | 222 |
| ISSN (Print) | 1867-8211 |
Conference
| Conference | 1st International Conference on Intelligent Transport Systems, INTSYS 2017 |
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| Country/Territory | Finland |
| City | Hyvinkaa |
| Period | 29/11/17 → 30/11/17 |
Funding
Acknowledgments. This research is part of the “CLoSeR: Customer Loyalty and Dynamic Seat Reservation System” project, funded by RSSB/Innovate UK (Grant No 102483). This project was selected through the competition ‘Enhancing Customer Experience in Rail’. Partners in this project are the University of Warwick, Cranfield University and four industry partners: Unipart Rail, TrainFX, Loyalty Prime and Great Western Railway. The authors would like to thank all participants who donated their time to take part in this study.
Keywords
- Passenger information system
- Seat displays
- Usability
- User centred design
- User experience
- User preferences
ASJC Scopus subject areas
- Computer Networks and Communications