Original language | English |
---|---|
Title of host publication | The SAGE Encyclopedia of Quality and the Service Economy |
Editors | Su Mi Dahlgaard-Park |
Publisher | SAGE Publications |
Pages | 53-54 |
Number of pages | 2 |
ISBN (Print) | 9781452256726 |
Publication status | Published - 2015 |
Business-to-consumer relationships
Harjit Sekhon, Sanjit Roy
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review