Building Empathy with the User

Louise Moody, Elaine Mackie, Sarah Davies

    Research output: Chapter in Book/Report/Conference proceedingChapter

    9 Citations (Scopus)
    Original languageEnglish
    Title of host publicationHandbook of Human Factors and Ergonomics in Consumer Product Design
    EditorsWaldemar Karwowski, Marcelo Soares, Neville A. Stanton
    PublisherCRC Press
    Chapter11
    Pages177-198
    Number of pages22
    ISBN (Print)9781420046212, 9781420046243
    Publication statusPublished - Jun 2011

    Bibliographical note

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    Keywords

    • empathy
    • threshold concepts
    • ergonomics
    • user-centered approach
    • role play
    • experiential learning

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