Building Empathy with the User

Louise Moody, Elaine Mackie, Sarah Davies

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationHandbook of Human Factors and Ergonomics in Consumer Product Design
EditorsWaldemar Karwowski, Marcelo Soares, Neville A. Stanton
PublisherCRC Press
Chapter11
Pages177-198
Number of pages22
ISBN (Print)9781420046212, 9781420046243
Publication statusPublished - Jun 2011

Bibliographical note

The full text of this item is not available from the repository.

Keywords

  • empathy
  • threshold concepts
  • ergonomics
  • user-centered approach
  • role play
  • experiential learning

Cite this

Moody, L., Mackie, E., & Davies, S. (2011). Building Empathy with the User. In W. Karwowski, M. Soares, & N. A. Stanton (Eds.), Handbook of Human Factors and Ergonomics in Consumer Product Design (pp. 177-198). CRC Press.