Bridging Web 4.0 and Education 4.0 For Next Generation User Training in ERP Adoption

Koh Chee Hong, Abdul Samad Shibghatullah, Thong Chee Ling, Samer Sarsam, Saad Ahmad Qazi

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This study addresses the critical issue of user comprehension and application within the sphere of cloudbased Enterprise Resource Planning (ERP) systems, a recurrent challenge exacerbated by the intricate nature of these systems. To bridge the existing gaps in training methodologies, a novel paradigm that synergizes Web 4.0 and Education 4.0 modules with traditional ERP systems is proposed. This innovative framework ushers in a paradigm shift in ERP adoption strategies, promising a marked enhancement in user interaction and efficiency. Rigorous qualitative evaluations, conducted with expert panels and potential end-users, provided robust validation of the framework's transformative potential in the realm of user training for ERP systems. This pioneering approach not only makes a substantial academic contribution by reframing the perception of ERP systems but also holds a significant practical value in ameliorating the user experience with cloud-based ERP systems. In essence, the adoption of a Web 4.0-oriented approach in user training heralds a revolutionary shift in ERP adoption strategies, setting a solid foundation for future explorations in this domain.
Original languageEnglish
Pages (from-to)7015-7033
Number of pages19
JournalJournal of Theoretical and Applied Information Technology
Issue number22
Publication statusPublished - 30 Nov 2023

Bibliographical note

The published articles are available under (CC BY-NC-ND). This license permits use, distribution and reproduction in any medium after formal permission, provided the original work is properly cited, is not changed in any way, and is not used for commercial purposes.


  • ERP
  • Web 4.0
  • Education 4.0
  • User Training
  • Qualitative Research
  • User Comprehension
  • Cloud-Based Systems
  • System Usability


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