Assessing staff turnover: a view from the English Riviera

Research output: Contribution to journalArticle

Abstract

This paper explores the extent of labour turnover in tourism businesses in the seaside resort of Torbay. In‐depth interviews assisted in providing a better understanding of factors contributing to staff turnover in the destination. Turnover rates were found to be high, but varied depending on type and size of business. Evidence was found that supported the literature of a split in the tourism workforce between core and peripheral workers. Perceptions of factors that cause turnover varied considerably. Little difference was found in employers' and employees' perceptions of factors that cause staff turnover.
Original languageEnglish
Pages (from-to)275-287
Number of pages13
JournalInternational Journal of Tourism Research
Volume6
Issue number4
DOIs
Publication statusPublished - 9 Jul 2004
Externally publishedYes

Keywords

  • staff turnover
  • labour markets
  • Torbay
  • tourism employment

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