Applying Big Data with fuzzy DEMATEL to discover the critical factors for employee engagement in developing sustainability for the hospitality industry: Multi-Criteria Decision Making/Group Decision Making

Kuo-Jui Wu, Li Cui, Ming-Lang Tseng, Jiayao Hu, Pham Minh Huy

Research output: Chapter in Book/Report/Conference proceedingChapter

8 Citations (Scopus)

Abstract

The hospitality industry is one of the fastest-growing industries in the world. The growth of this industry has been accompanied by issues of sustainability development. Employees expect firms to have the ability to address their negative impacts on the environment and society. However, firms are generally unable to reach such expectations due to an inability to acquire feedback from employees, which leads to employee dissatisfaction. In addition, there has been a lack in the theoretical linkage between employee engagement and sustainability development. Thus, this study determines the critical factors of employee engagement based on big data (using social media and quantitative and qualitative data) and integrates such data by using decision-making tests and laboratory evaluation methods to identify these interrelationships. The findings reveal that sustainability development can be enhanced through aggressive employee engagement, which also can generate a positive influence on economic performance. A detailed discussion is also presented.
Original languageEnglish
Title of host publicationSupply Chain Management in the Big Data Era
EditorsHing Kai Chan, Nachiappan Subramanian, Muhammad Dan-Asabe Abdulrahman
PublisherIGI Global
Pages218-253
Number of pages36
ISBN (Electronic)978-1-5225-0957-8
ISBN (Print)978-1-5225-0956-1
DOIs
Publication statusPublished - 2017

Fingerprint

Employees
Hospitality industry
Multicriteria decision-making
Decision making trial and evaluation laboratory (DEMATEL)
Sustainability
Employee engagement
Critical factors
Group decision making
Industry
Linkage
Social media
Interrelationship
Decision making
Qualitative data
Economic performance
Evaluation method
Dissatisfaction

Cite this

Wu, K-J., Cui, L., Tseng, M-L., Hu, J., & Huy, P. M. (2017). Applying Big Data with fuzzy DEMATEL to discover the critical factors for employee engagement in developing sustainability for the hospitality industry: Multi-Criteria Decision Making/Group Decision Making. In H. K. Chan, N. Subramanian, & M. D-A. Abdulrahman (Eds.), Supply Chain Management in the Big Data Era (pp. 218-253). IGI Global. https://doi.org/10.4018/978-1-5225-0956-1.ch012

Applying Big Data with fuzzy DEMATEL to discover the critical factors for employee engagement in developing sustainability for the hospitality industry : Multi-Criteria Decision Making/Group Decision Making. / Wu, Kuo-Jui; Cui, Li; Tseng, Ming-Lang; Hu, Jiayao; Huy, Pham Minh.

Supply Chain Management in the Big Data Era. ed. / Hing Kai Chan; Nachiappan Subramanian; Muhammad Dan-Asabe Abdulrahman. IGI Global, 2017. p. 218-253.

Research output: Chapter in Book/Report/Conference proceedingChapter

Wu, Kuo-Jui ; Cui, Li ; Tseng, Ming-Lang ; Hu, Jiayao ; Huy, Pham Minh. / Applying Big Data with fuzzy DEMATEL to discover the critical factors for employee engagement in developing sustainability for the hospitality industry : Multi-Criteria Decision Making/Group Decision Making. Supply Chain Management in the Big Data Era. editor / Hing Kai Chan ; Nachiappan Subramanian ; Muhammad Dan-Asabe Abdulrahman. IGI Global, 2017. pp. 218-253
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