An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector

Juan Gabriel Cegarra-Navarro; Daniel Jimenez-Jimenez; Alexeis Garcia-Perez

doi:10.1109/TEM.2019.2917430

An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector

Juan Gabriel Cegarra-Navarro, Daniel Jimenez-Jimenez, Alexeis Garcia-Perez

Research output: Contribution to journal › Article › peer-review

25 Citations (Scopus)

860 Downloads (Pure)

Abstract

Banks are the backbone of the financial sector and catalysts in the economic development of any country. Current changes in their global business ecosystem make knowledge of about the fund-supplying and fund-demanding parties of the society a key resource for the fulfillment of banks' investment and saving functions. This paper addresses the relationship between the performance and a learning culture that is supported by knowledge processes within the organization. Given the relevance of this subject for organizations from most knowledge-intensive domains, this research has focused on the Spanish banking sector. Using a structural equation model, feedback received from 215 employees from 142 individual branches from a major banking institution in Spain is studied. The results of the data analysis show that in addition to maximizing on what is already known about the customer base, employees' learning about the potential new stakeholders and also about the internal strategies, tools, and techniques is directly related to the bank's performance, which, in turn, influences the economic recovery and socio-economic development. Results support that an active pursuit of learning within the context of the organization is required for banks to remain competitive in the dynamic, global business ecosystem, where international, national, and local banking sectors operate.

Original language	English
Article number	8732483
Pages (from-to)	408-417
Number of pages	10
Journal	IEEE Transactions on Engineering Management
Volume	68
Issue number	2
Early online date	6 Jun 2019
DOIs	https://doi.org/10.1109/TEM.2019.2917430
Publication status	Published - 1 Apr 2021

Bibliographical note

© 2019 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.

Funder

This work was supported in part by the Fundación Séneca Grant 20562/EE/18, in part by the Spanish Ministry for Economy, Industry and Competitiveness (Research Project ECO2017-88987-R), and in part by the Banco Mare Nostrum (BMN).

Funding

Manuscript received June 24, 2018; revised January 2, 2019; accepted May 8, 2019. Date of publication June 6, 2019; date of current version February 5, 2021. This work was supported in part by the Fundación Séneca Grant 20562/EE/18, in part by the Spanish Ministry for Economy, Industry and Competitiveness (Research Project ECO2017-88987-R), and in part by the Banco Mare Nostrum (BMN). Review of this manuscript as arranged by Department Editor E. Carayannis. (Corresponding author: Juan-Gabriel Cegarra-Navarro.) J.-G. Cegarra-Navarro is with the Faculty of Business Science, Technical University of Cartagena, 30202 Cartagena, Spain (e-mail: [email protected]).

Funders	Funder number
Banco Mare Nostrum
Fundación Séneca	20562/EE/18
Fundación Séneca
Spanish Ministry for Economy, Industry and Competitiveness	ECO2017-88987-R

Keywords

Ambidexterity
business performance
financial sector
knowledge-based processes
organizational learning culture
Spain

ASJC Scopus subject areas

Strategy and Management
Electrical and Electronic Engineering

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/TEM.2019.2917430

Post-PrintAccepted author manuscript, 1.22 MBLicence: Unspecified

Cite this

An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector. / Cegarra-Navarro, Juan Gabriel; Jimenez-Jimenez, Daniel; Garcia-Perez, Alexeis.
In: IEEE Transactions on Engineering Management, Vol. 68, No. 2, 8732483, 01.04.2021, p. 408-417.

Research output: Contribution to journal › Article › peer-review

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An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector

Abstract

Bibliographical note

Funder

Funding

Keywords

ASJC Scopus subject areas

UN SDGs

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