Abstract
| Original language | English |
|---|---|
| Pages (from-to) | (In-press) |
| Number of pages | 10 |
| Journal | IEEE Transactions on Engineering Management |
| Volume | (In-press) |
| Early online date | 6 Jun 2019 |
| DOIs | |
| Publication status | E-pub ahead of print - 6 Jun 2019 |
Fingerprint
Bibliographical note
© 2019 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.Keywords
- Organisational learning culture
- ambidexterity
- knowledge-based processes
- Business performance
- financial sector
- Spain
Cite this
An integrative view of knowledge processes and a learning culture for ambidexterity : Towards improved organisational performance in the banking sector. / Cegarra-Navarro, Juan-Gabriel; Jiménez-Jiménez, Daniel; Garcia-Perez, Alexeis.
In: IEEE Transactions on Engineering Management, Vol. (In-press), 06.06.2019, p. (In-press).Research output: Contribution to journal › Article
}
TY - JOUR
T1 - An integrative view of knowledge processes and a learning culture for ambidexterity
T2 - Towards improved organisational performance in the banking sector
AU - Cegarra-Navarro, Juan-Gabriel
AU - Jiménez-Jiménez, Daniel
AU - Garcia-Perez, Alexeis
N1 - © 2019 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
PY - 2019/6/6
Y1 - 2019/6/6
N2 - Banks are the backbone of the financial sector and catalysts in the economic development of any country. Current changes in their global business ecosystem make of knowledge about the fund-supplying and fund-demanding parties of the society a key resource for the fulfilment of banks’ investment and saving functions. This research addresses the relationship between performance and a learning culture that is supported by knowledge processes within the organisation. Given the relevance of this subject for organisations from most knowledge-intensive domains, this research has focused on the Spanish banking sector. Using a structural equation model, feedback received from 215 employees from 142 individual branches from a major banking institution in Spain was studied. The results of the data analysis show that in addition to maximising on what is already known about the customer base, employees’ learning about the potential new stakeholders and also about the internal strategies, tools and techniques is directly related to the bank’s performance which, in turn, influences economic recovery and socio-economic development. Results support that an active pursuit of learning within the context of the organisation is required for banks to remain competitive in the dynamic, global business ecosystem where international, national and local banking sectors operate.
AB - Banks are the backbone of the financial sector and catalysts in the economic development of any country. Current changes in their global business ecosystem make of knowledge about the fund-supplying and fund-demanding parties of the society a key resource for the fulfilment of banks’ investment and saving functions. This research addresses the relationship between performance and a learning culture that is supported by knowledge processes within the organisation. Given the relevance of this subject for organisations from most knowledge-intensive domains, this research has focused on the Spanish banking sector. Using a structural equation model, feedback received from 215 employees from 142 individual branches from a major banking institution in Spain was studied. The results of the data analysis show that in addition to maximising on what is already known about the customer base, employees’ learning about the potential new stakeholders and also about the internal strategies, tools and techniques is directly related to the bank’s performance which, in turn, influences economic recovery and socio-economic development. Results support that an active pursuit of learning within the context of the organisation is required for banks to remain competitive in the dynamic, global business ecosystem where international, national and local banking sectors operate.
KW - Organisational learning culture
KW - ambidexterity
KW - knowledge-based processes
KW - Business performance
KW - financial sector
KW - Spain
U2 - 10.1109/TEM.2019.2917430
DO - 10.1109/TEM.2019.2917430
M3 - Article
VL - (In-press)
SP - (In-press)
JO - IEEE Transactions on Engineering Management
JF - IEEE Transactions on Engineering Management
SN - 0018-9391
ER -