An Integrative View of Knowledge Processes and a Learning Culture for Ambidexterity: Toward Improved Organizational Performance in the Banking Sector

Juan Gabriel Cegarra-Navarro, Daniel Jimenez-Jimenez, Alexeis Garcia-Perez

    Research output: Contribution to journalArticlepeer-review

    13 Citations (Scopus)
    568 Downloads (Pure)


    Banks are the backbone of the financial sector and catalysts in the economic development of any country. Current changes in their global business ecosystem make knowledge of about the fund-supplying and fund-demanding parties of the society a key resource for the fulfillment of banks' investment and saving functions. This paper addresses the relationship between the performance and a learning culture that is supported by knowledge processes within the organization. Given the relevance of this subject for organizations from most knowledge-intensive domains, this research has focused on the Spanish banking sector. Using a structural equation model, feedback received from 215 employees from 142 individual branches from a major banking institution in Spain is studied. The results of the data analysis show that in addition to maximizing on what is already known about the customer base, employees' learning about the potential new stakeholders and also about the internal strategies, tools, and techniques is directly related to the bank's performance, which, in turn, influences the economic recovery and socio-economic development. Results support that an active pursuit of learning within the context of the organization is required for banks to remain competitive in the dynamic, global business ecosystem, where international, national, and local banking sectors operate.

    Original languageEnglish
    Article number8732483
    Pages (from-to)408-417
    Number of pages10
    JournalIEEE Transactions on Engineering Management
    Issue number2
    Early online date6 Jun 2019
    Publication statusPublished - 1 Apr 2021

    Bibliographical note

    © 2019 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.


    This work was supported in part by the Fundación Séneca Grant 20562/EE/18, in part by the Spanish Ministry for Economy, Industry and Competitiveness (Research Project ECO2017-88987-R), and in part by the Banco Mare Nostrum (BMN).


    • Ambidexterity
    • business performance
    • financial sector
    • knowledge-based processes
    • organizational learning culture
    • Spain

    ASJC Scopus subject areas

    • Strategy and Management
    • Electrical and Electronic Engineering


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