An exploratory study of innovation effectiveness measurement between Australian and Thai SMEs

Sukanlaya Sawang, Kerrie L. Unsworth, Tamma M. Sorbello

Research output: Contribution to journalArticle

Abstract

The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium sized companies in Australia and Thailand. We found that there were no differences in the metrics used by Australian and Thai companies. In line with our hypotheses, we found that those SMEs that took a balanced approach were more likely to perceive benefits of implemented innovations than those that used only a financial approach to measurement. The perception of benefits then had a subsequent effect on overall attitudes towards innovation. The study shows the importance of measuring both financial and non-financial indicators of innovation effectiveness within SMEs and discusses ways in which these can be conducted with limited resources.
Original languageEnglish
Pages (from-to)110-125
Number of pages16
JournalInternational Journal of Organisational Behaviour
Volume12
Issue number1
Publication statusPublished - 2006

Keywords

  • Balanced Scorecard
  • Performance measurement
  • Implementation
  • Innovation effectiveness

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