An exploration of the psychological factors affecting remote e-worker's job effectiveness, well-being and work-life balance

Christine Grant, Louise M. Wallace, P.C. Spurgeon

    Research output: Contribution to journalArticle

    35 Citations (Scopus)
    667 Downloads (Pure)

    Abstract

    Purpose - The main goal of this study was to explore the impact of remote e-working on the key research areas of work-life balance, job effectiveness and well-being. The study provides a set of generalisable themes drawn from the key research areas, including building trust, management style and the quality of work and non-working life. Design/methodology/approach - The paper is an exploratory study into the psychological factors affecting remote e-workers using qualitative thematic analysis of eleven in-depth interviews with e-workers, across five organisations and three sectors. All participants worked remotely using technology independent of time and location for several years and considered themselves to be experts. Findings - The paper provides insights into the diverse factors affecting remote e-workers and produces ten emerging themes. Differentiating factors between e-workers included access to technology, ability to work flexibly and individual competencies. Adverse impacts were found on well-being, due to over-working and a lack of time for recuperation. Trust and management style were found to be key influences on e-worker effectiveness. Research limitations/implications - Because of the exploratory nature of the research and approach the research requires further testing for generalisability. The emerging themes could be used to develop a wide scale survey of e-workers, whereby the themes would be further validated. Practical implications - Practical working examples are provided by the e-workers and those who also manage e-workers based on the ten emerging themes. Originality/value - This paper identifies a number of generalisable themes that can be used to inform the psychological factors affecting remote e-worker effectiveness.
    Original languageEnglish
    Pages (from-to)527-546
    JournalEmployee Relations
    Volume35
    Issue number5
    DOIs
    Publication statusPublished - 2013

    Bibliographical note

    This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here http://curve.coventry.ac.uk/open/items/ba91e092-eafc-4f0e-9aa0-22a87513281d/1/. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

    Keywords

    • e-working
    • job effectiveness
    • management style
    • psychology
    • quality of working life
    • remote workers
    • teleworking
    • trust
    • well-being
    • work-life balance

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