An empirical study was conducted to investigate the critical factors influencing the citizens’ intention to adopt e-government services at different levels of service maturity, i.e., information and transaction levels. An integrated conceptual model is proposed and validated. Data were collected using the quota sampling method from two user groups, i.e., online and offline. The empirical evidence, discussion, and recommendations provide guidelines to the Pakistani government to follow in order to increase citizens’ potential to utilize e-government services.
Bibliographical noteThis is an Accepted Manuscript of an article published by Taylor & Francis in Information Systems Management on 12/05/16 available online: http://www.tandfonline.com/10.1080/10580530.2016.1188570
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- developing country
- e-government services
- intention to adopt
ASJC Scopus subject areas
- Information Systems
- Computer Science Applications
- Library and Information Sciences