Adoption of e-Government Services in Pakistan: A Comparative Study Between Online and Offline Users

Mariam Rehman, Muhammad Mustafa Kamal, Vatcharaporn Esichaikul

Research output: Contribution to journalArticlepeer-review

20 Citations (Scopus)
131 Downloads (Pure)


An empirical study was conducted to investigate the critical factors influencing the citizens’ intention to adopt e-government services at different levels of service maturity, i.e., information and transaction levels. An integrated conceptual model is proposed and validated. Data were collected using the quota sampling method from two user groups, i.e., online and offline. The empirical evidence, discussion, and recommendations provide guidelines to the Pakistani government to follow in order to increase citizens’ potential to utilize e-government services.

Original languageEnglish
Pages (from-to)248-267
Number of pages20
JournalInformation Systems Management
Issue number3
Early online date12 May 2016
Publication statusPublished - 2 Jul 2016
Externally publishedYes

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in Information Systems Management on 12/05/16 available online:

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.


  • Adoption
  • developing country
  • e-government
  • e-government services
  • intention to adopt

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Library and Information Sciences


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