Adding value: how to develop a servitisation strategy in civil engineering

Carlos Galera Zarco; Oscar Bustinza; Virginia Fernandez-Perez

doi:10.1680/jcien.15.00023

Adding value: how to develop a servitisation strategy in civil engineering

Carlos Galera Zarco, Oscar Bustinza, Virginia Fernandez-Perez

University of Granada

Research output: Contribution to journal › Article › peer-review

7 Citations (Scopus)

Abstract

The provision of added-value services is becoming increasingly important to winning work on civil engineering projects. This paper reports on a study into the adoption of ‘servitisation’ strategies by civil engineering firms, particularly through the use of smart technology. It focuses on factors that can lead to successful adoption of a servitisation strategy in an organisation, and then reviews how the adoption of smart technology can help to deliver added-value services during the various phases of a civil engineering project. The information generated by the technology can also lead to the development of new and improved services, further improving an organisation’s competitive advantage.

Original language	English
Pages (from-to)	35-40
Number of pages	6
Journal	Proceedings of the Institution of Civil Engineers - Civil Engineering
Volume	169
Issue number	1
Early online date	12 Jan 2016
DOIs	https://doi.org/10.1680/jcien.15.00023
Publication status	Published - 1 Feb 2016

Keywords

business
knowledge management
project management

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10.1680/jcien.15.00023

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Adding value: how to develop a servitisation strategy in civil engineering

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Keywords

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