Abstract
The provision of added-value services is becoming increasingly important to winning work on civil engineering projects. This paper reports on a study into the adoption of ‘servitisation’ strategies by civil engineering firms, particularly through the use of smart technology. It focuses on factors that can lead to successful adoption of a servitisation strategy in an organisation, and then reviews how the adoption of smart technology can help to deliver added-value services during the various phases of a civil engineering project. The information generated by the technology can also lead to the development of new and improved services, further improving an organisation’s competitive advantage.
| Original language | English |
|---|---|
| Pages (from-to) | 35-40 |
| Number of pages | 6 |
| Journal | Proceedings of the Institution of Civil Engineers - Civil Engineering |
| Volume | 169 |
| Issue number | 1 |
| Early online date | 12 Jan 2016 |
| DOIs | |
| Publication status | Published - 1 Feb 2016 |
Keywords
- business
- knowledge management
- project management