A user perspective of QoS for ubiquitous collaborating systems

Rahat Iqbal; Nazaraf Hussain Shah; Anne James; Muhammad Younas; Kuo Ming Chao

doi:10.1109/CSCWD.2006.253219

A user perspective of QoS for ubiquitous collaborating systems

Rahat Iqbal, Nazaraf Hussain Shah, Anne James, Muhammad Younas, Kuo Ming Chao

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

4 Citations (Scopus)

Abstract

While we have seen a successful move towards a rapid proliferation of CSCW integration through web technology including artificial intelligence techniques, still a significant work needs to be done in order to provide Quality of Service (QoS), particularly addressing the issues of QoS in terms of user requirements. In this paper, we present an approach based on ethnography and multi-agents systems to address these issues in an effective way by mapping a user mental model onto agents. We apply ethnographic approach in order to understand and explain the semantics, functionality and detailed user requirements of CSCW Systems. Secondly, we employ artificial intelligent agents for communication and collaboration purposes based on user profile and preferences. In this paper, we also demonstrate the usefulness of this approach by presenting a real life case study of two CSCW (Computer Supported Cooperative Work) systems.

Original language	English
Title of host publication	Proceedings - 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006
Publisher	IEEE
Pages	219-223
Number of pages	5
ISBN (Print)	1424401658, 9781424401659
DOIs	https://doi.org/10.1109/CSCWD.2006.253219
Publication status	Published - 2006
Event	2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006 - Nanjing, China Duration: 3 May 2006 → 5 May 2006

Conference

Conference	2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006
Country/Territory	China
City	Nanjing
Period	3/05/06 → 5/05/06

Keywords

CSCW systems
Ethnography
Intelligent agents
Quality of Service (QoS)

ASJC Scopus subject areas

Computer Graphics and Computer-Aided Design
Software

Access to Document

10.1109/CSCWD.2006.253219

Cite this

Iqbal, R, Shah, NH, James, A, Younas, M & Chao, KM 2006, A user perspective of QoS for ubiquitous collaborating systems. in Proceedings - 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006., 4019072, IEEE, pp. 219-223, 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006, Nanjing, China, 3/05/06. https://doi.org/10.1109/CSCWD.2006.253219

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A user perspective of QoS for ubiquitous collaborating systems

Abstract

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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