Abstract
While we have seen a successful move towards a rapid proliferation of CSCW integration through web technology including artificial intelligence techniques, still a significant work needs to be done in order to provide Quality of Service (QoS), particularly addressing the issues of QoS in terms of user requirements. In this paper, we present an approach based on ethnography and multi-agents systems to address these issues in an effective way by mapping a user mental model onto agents. We apply ethnographic approach in order to understand and explain the semantics, functionality and detailed user requirements of CSCW Systems. Secondly, we employ artificial intelligent agents for communication and collaboration purposes based on user profile and preferences. In this paper, we also demonstrate the usefulness of this approach by presenting a real life case study of two CSCW (Computer Supported Cooperative Work) systems.
Original language | English |
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Title of host publication | Proceedings - 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006 |
Publisher | IEEE |
Pages | 219-223 |
Number of pages | 5 |
ISBN (Print) | 1424401658, 9781424401659 |
DOIs | |
Publication status | Published - 2006 |
Event | 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006 - Nanjing, China Duration: 3 May 2006 → 5 May 2006 |
Conference
Conference | 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006 |
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Country/Territory | China |
City | Nanjing |
Period | 3/05/06 → 5/05/06 |
Keywords
- CSCW systems
- Ethnography
- Intelligent agents
- Quality of Service (QoS)
ASJC Scopus subject areas
- Computer Graphics and Computer-Aided Design
- Software