A user perspective of QoS for ubiquitous collaborating systems

Rahat Iqbal, Nazaraf Hussain Shah, Anne James, Muhammad Younas, Kuo Ming Chao

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding

    4 Citations (Scopus)

    Abstract

    While we have seen a successful move towards a rapid proliferation of CSCW integration through web technology including artificial intelligence techniques, still a significant work needs to be done in order to provide Quality of Service (QoS), particularly addressing the issues of QoS in terms of user requirements. In this paper, we present an approach based on ethnography and multi-agents systems to address these issues in an effective way by mapping a user mental model onto agents. We apply ethnographic approach in order to understand and explain the semantics, functionality and detailed user requirements of CSCW Systems. Secondly, we employ artificial intelligent agents for communication and collaboration purposes based on user profile and preferences. In this paper, we also demonstrate the usefulness of this approach by presenting a real life case study of two CSCW (Computer Supported Cooperative Work) systems.

    Original languageEnglish
    Title of host publicationProceedings - 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006
    PublisherIEEE
    Pages219-223
    Number of pages5
    ISBN (Print)1424401658, 9781424401659
    DOIs
    Publication statusPublished - 2006
    Event2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006 - Nanjing, China
    Duration: 3 May 20065 May 2006

    Conference

    Conference2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006
    CountryChina
    CityNanjing
    Period3/05/065/05/06

    Keywords

    • CSCW systems
    • Ethnography
    • Intelligent agents
    • Quality of Service (QoS)

    ASJC Scopus subject areas

    • Computer Graphics and Computer-Aided Design
    • Software

    Fingerprint Dive into the research topics of 'A user perspective of QoS for ubiquitous collaborating systems'. Together they form a unique fingerprint.

  • Cite this

    Iqbal, R., Shah, N. H., James, A., Younas, M., & Chao, K. M. (2006). A user perspective of QoS for ubiquitous collaborating systems. In Proceedings - 2006 10th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2006 (pp. 219-223). [4019072] IEEE. https://doi.org/10.1109/CSCWD.2006.253219