A systematic approach: optimization of healthcare operations with knowledge management

N. Wickramasinghe, Rajeev Bali, C. Gibbons, J.H.J. Choi, J.L. Schaffer

    Research output: Contribution to journalArticle

    15 Citations (Scopus)
    33 Downloads (Pure)


    Effective decision making is vital in all healthcare activities. While this decision making is typically complex and unstructured, it requires the decision maker to gather multi-spectral data and information in order to make an effective choice when faced with numerous options. Unstructured decision making in dynamic and complex environments is challenging and in almost every situation the decision maker is undoubtedly faced with information inferiority. The need for germane knowledge, pertinent information and relevant data are critical and hence the value of harnessing knowledge and embracing the tools, techniques, technologies and tactics of knowledge management are essential to ensuring efficiency and efficacy in the decision making process. The systematic approach and application of knowledge management principles and tools can provide the necessary foundation for improving the decision making processes in healthcare.
    Original languageEnglish
    Pages (from-to)44-50
    JournalJournal of Healthcare Information Management
    Issue number3
    Publication statusPublished - 2009


    • knowledge management
    • healthcare


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