A question of delivery: An evaluation of how RSLs meet the needs of black and minority ethnic communities

Richard Tomlins, Mark Johnson, David Owen

Research output: Book/ReportCommissioned report

Abstract

4 key themes emerge from this report which apply to all organisations in the sector. These are the need:
i) to consult BME communities directly about
policies and practices;
ii) for greater recognition and promotion of the key
role played by ethnic diversity in the workplace as well as in committee membership, in achieving organisational aims;
iii) to move to a culture of openness about outcomes and practices in employment, housing investment, service delivery and procurement;
iv) to ensure that policies are put into practice; for example, to mainstream race-equality policies throughout all areas of the organisation by adopting a timetabled and monitored action
plan, with officers identified for achieving targets. The excellence model promoted by the European Foundation for Quality Management (formerly the Business Excellence Model) has
considerable scope to be used in the housing sector to focus on equality issues, including customer and community perceptions, as part of a wider focus on organisational improvement.
Original languageEnglish
PublisherCoventry University Enterprises in collaboration with the Housing Corporation
Commissioning bodyHousing Corporation
Publication statusPublished - 2001

Bibliographical note

Summary of landmark race equality report.

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    Tomlins, R., Johnson, M., & Owen, D. (2001). A question of delivery: An evaluation of how RSLs meet the needs of black and minority ethnic communities. Coventry University Enterprises in collaboration with the Housing Corporation.