A practitioner's guide to service development.

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


Service development and service improvement are complex concepts, but this should not prevent practitioners engaging in, or initiating, them. There is no set blueprint for service development so this article examines the process, describes the skills required, lists some change management tools and offers a guide to the stages involved. The article aims to demystify service development for those considering embarking on the process for the first time.

Original languageEnglish
Pages (from-to)30-35
Number of pages6
JournalNursing management (Harrow, London, England : 1994)
Issue number7
Publication statusPublished - 27 Oct 2010
Externally publishedYes


  • Knowledge and skills
  • management tools
  • service development

ASJC Scopus subject areas

  • Leadership and Management


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