Abstract
Service development and service improvement are complex concepts, but this should not prevent practitioners engaging in, or initiating, them. There is no set blueprint for service development so this article examines the process, describes the skills required, lists some change management tools and offers a guide to the stages involved. The article aims to demystify service development for those considering embarking on the process for the first time.
| Original language | English |
|---|---|
| Pages (from-to) | 30-35 |
| Number of pages | 6 |
| Journal | Nursing management (Harrow, London, England : 1994) |
| Volume | 17 |
| Issue number | 7 |
| DOIs | |
| Publication status | Published - 27 Oct 2010 |
| Externally published | Yes |
Keywords
- Knowledge and skills
- management tools
- service development
ASJC Scopus subject areas
- Leadership and Management