Awareness campaigns, education and training programmes, label schemes and smart metering are all initiatives based on the principle that more and better information will encourage consumers to conserve energy use. Initiatives of this type can realise efficiency savings of up to 30%, and are likely to remain politically popular while preferred by the public to legislation or fines. While widespread internationally, such programmes can have mixed performance, with savings often not reaching potential. A major challenge when attempting to drive behaviour using communication is that what makes information persuasive is contextual, according to the situation and the interests, cultural expectations and needs of the audience. Further, across Europe such behaviour change initiatives do not currently have a track record of quality evaluation (EEA, 2013). Ex-ante evaluation would provide organisations with much-needed guidance on whether such initiatives would be likely to be successful, or indeed identify the risk that they might be counter-productive. The Elaboration Likelihood Model (Petty & Cacioppo, 1986) offers a potential framework for assessing this type of strategy ahead of implementation. This paper reports on the use of the framework to assess a proposal to engage building users with a new feedback mechanism. The buildings in this research are a sub-set of those in the EU-funded SMARTSPACES project to deliver more efficient energy use in public buildings. The goal of the intervention in these sub-set buildings is to build participatory engagement rather than issue top-down information about what building users should do. Quantitative findings show that the proposed intervention contains information which is credible and believable and associated with raised intentions adopt energy saving behaviour. Qualitative feedback from focus groups provides insights into the aspects of the intervention which fail to motivate. Other learning for the SMARTSPACES project was that even though the goal may be to avoid a top down authority-led intervention, and initiative based on participatory principles still needs guidance for the invitee on how to participate/respond. A key finding was that an ͚invitation to participate͛, without prompts as to what action to take, risks leaving audiences overwhelmed, which is associated with a sense of powerlessness (Ereaut & Segnit, 2006; Fisher, 2013; FUTERRA, 2005). Another key learning is that further support, such as cultural priming, and possibly greater shared knowledge on both sides, is needed before two-way communication is realistic in these situations. These insights demonstrate how using communication theory to frame an ex ante evaluation has potential general use as a mechanism to improve the effectiveness of information-led initiatives to encourage adoption of new behaviours.
|Title of host publication||European Evaluation Society Biennial Conference:|
|Subtitle of host publication||Evaluation for an Equitable Society|
|Publication status||Published - 2 Oct 2014|
|Event||11th European Evaluation Society Biennial Conference: Evaluation for an Equitable Society - Dublin, Ireland|
Duration: 1 Oct 2014 → 3 Oct 2014
|Conference||11th European Evaluation Society Biennial Conference|
|Period||1/10/14 → 3/10/14|