A Business Process Improvement framework for Knowledge-Intensive Entrepreneurial Ventures

Abstract

Pushed by the transition towards the knowledge economy, as well as several other change drivers, an ever-increasing number of knowledge intensive ventures are relying on operational knowledge intensity in order to generate value. Through their interaction with their varied stakeholders -- from actors within their supply chains to educational and financial institutions -- knowledge intensive enterprises are increasingly becoming a key component of regional economic stability. Within their complex environment, these organisations lack the support of suitable frameworks to inform their efforts to optimise, adapt and improve their underlying business processes in order to maximise the efficiency of their performance and pursue growth ambitions. This paper examines the distinct nature of knowledge intensive entrepreneurial ventures (KIEs) and the applicability of current Business Process Improvement (BPI) frameworks to their setting. Finally, a KIE-oriented business process improvement framework is developed through an integrative adaptation of the concepts of knowledge intensity and knowledge management to the principles of business process redesign and re-engineering reported in existing literature. The proposed framework contributes to the existing literature in the subject of BPI modelling for knowledge intensive entrepreneurial ventures by addressing a distinct set of improvement concerns that this type of organisations face at a process level.
Original languageEnglish
Pages (from-to)354-373
JournalThe Journal of Technology Transfer
Volume42
Issue number2
Early online date29 Nov 2016
DOIs
StatePublished - Jan 2017

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Industry
Stakeholders
Knowledge management
Interaction
Knowledge economy
Modeling
Supply chains
Economics

Keywords

  • knowledge intensive entrepreneurship
  • business process improvement
  • business process redesign
  • business process re-engineering
  • innovation.

Cite this

A Business Process Improvement framework for Knowledge-Intensive Entrepreneurial Ventures. / Sallos, Mark; Yoruk, Esin; García-Pérez, Alexeis.

In: The Journal of Technology Transfer, Vol. 42, No. 2, 01.2017, p. 354-373.

Research output: Contribution to journalArticle

Sallos, Mark; Yoruk, Esin; García-Pérez, Alexeis / A Business Process Improvement framework for Knowledge-Intensive Entrepreneurial Ventures.

In: The Journal of Technology Transfer, Vol. 42, No. 2, 01.2017, p. 354-373.

Research output: Contribution to journalArticle

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