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2019
2 Citations (Scopus)

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

Liu, H., Jayawardhena, C., Dibb, S. & Ranaweera, C., Dec 2019, (Unpublished) In : Tourism Management. 75, p. 381-392 12 p.

Research output: Contribution to journalArticle

Hotels
trade-off
justice
electronics
Recovery

Future pathways to mainstreaming community energy

Roby, H. & Dibb, S., 1 Dec 2019, In : Energy Policy. 135, p. (In-Press) 111020.

Research output: Contribution to journalArticle

energy
Industry
Wire
democratization
empowerment
2 Citations (Scopus)

Institutional trustworthiness and national security governance: Evidence from six European countries

Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E., Jan 2019, In : Governance: An International Journal of Policy Administration and Institutions. 32, 1, p. 103-121 19 p.

Research output: Contribution to journalArticle

trustworthiness
national security
governance
evidence
privacy
45 Downloads (Pure)

Managing My Money for the Just About Managing

Brambley, W., Akter, S., Appleyard, L., Aslam, H., Degli Esposti, S., Dibb, S., Monne, J., Morris, J., Nguyen, T., Oliver, M., Roby, H., Siemers, O. & Zaksaite, T., 1 Sep 2019

Research output: Book/ReportCommissioned report

Open Access
File
24 Downloads (Pure)
Open Access
File
Sampling
Communication
Industry
Electronic word-of-mouth
Online reviews
2018

A CRM-based pathway to improving organisational responsiveness: an empirical study

Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M., 16 Dec 2018, In : Journal of Strategic Marketing. (In-press), p. (In-press)

Research output: Contribution to journalArticle

Pathway
Customer relationship management
Responsiveness
Empirical study
Empowerment
6 Citations (Scopus)
1 Downloads (Pure)

Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

Fenton-O'Creevy, M., Dibb, S. & Furnham, A., Mar 2018, In : Psychology & Marketing. 35, 3, p. 175–188 13 p.

Research output: Contribution to journalArticle

Open Access
File
Emotions
Impulsive Behavior
Marketing
Research
Research Personnel
3 Citations (Scopus)
22 Downloads (Pure)

Beyond the security paradox: Ten criteria for a socially informed security policy

Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E., 1 Aug 2018, In : Public Understanding of Science. 27, 6, p. 638-654 17 p.

Research output: Contribution to journalArticle

Open Access
File
security policy
citizen
Technology
European security
surveillance
13 Citations (Scopus)

Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A., Dec 2018, In : Journal of Business Research. 93, p. 67-78 12 p.

Research output: Contribution to journalArticle

Decision making
Environmental change
Cohesion
Strategic decision making
Levels of analysis

Chinese relationship management: a qualitative study of banking in New Zealand

Chai, J. C. Y. & Dibb, S., 2018, In : Journal of Strategic Marketing. 26, 3, p. 205-222 18 p.

Research output: Contribution to journalArticle

Service provider
Relationship management
New Zealand
Banking
Qualitative study

Community Energy: A new democratised energy system?

Roby, H. & Dibb, S., 18 Sep 2018, BIEE Consumers at the Heart of the Energy System Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Decarbonization
District heating
Wind turbines
Wire
Industry

Community Energy: Transitioning to a new democratised energy system

Roby, H. & Dibb, S., 12 Jun 2018.

Research output: Contribution to conferencePaper

Decarbonization
District heating
Wind turbines
Wire
Industry
10 Citations (Scopus)
18 Downloads (Pure)

Empirically testing the concept of value-in-behavior and its relevance for social marketing

Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G., 1 Jan 2018, In : Journal of Business Research. 82, p. 56-67 12 p.

Research output: Contribution to journalArticle

Open Access
File
Testing
Social marketing
Latent class
Perceived value
Energy efficiency
13 Downloads (Pure)

Powering Community Energy Through More Effective Segmentation Practice

Dibb, S. & Roby, H., 2018, In : Social Business. 8, 1, p. 3-12 10 p.

Research output: Contribution to journalArticle

Open Access
File
energy
community
sustainability
segmentation
public sector
8 Downloads (Pure)

Responsible personal finance: Three fundamental questions

Appleyard, L. & Dibb, S., 1 Mar 2018, In : Social Business. 8, 1, p. 57-63 7 p.

Research output: Contribution to journalArticle

Open Access
File
finance
interdisciplinary research
everyday life
responsibility
experience

Working-Age Money-Management Commissioning Plan Response

Appleyard, L. & Dibb, S., 9 Jul 2018, (Unpublished)

Research output: Other contribution

2017
2 Citations (Scopus)
15 Downloads (Pure)

The role of customer management capabilities in public-private partnerships

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K., 2017, In : Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

Research output: Contribution to journalArticle

Open Access
File
Management capability
Customer management
Synergy
Public-private partnerships
Government
2016
4 Citations (Scopus)

Changing times for social marketing segmentation

Dibb, S., 1 Jan 2016, Segmentation in Social Marketing: Process, Methods and Application. Dietrich, T., Rundle-Thiele, S. & Kubacki, K. (eds.). Singapore: Springer Verlag, p. 41-59 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Social Marketing
Marketing
Administrative Personnel
Research Personnel
Segmentation

Marketing: Concepts and Strategies

Dibb, S., Simkin, L., Pride, W. & Ferrell, O. C., 2016, 7th Edition ed. Cengage Learning EMEA. 816 p.

Research output: Book/ReportBook

Marketing concept
Marketing
Marketing strategy
Social media marketing
Strategizing

Market Segmentation and Segment Strategy

Simkin, L. & Dibb, S., May 2016, Marketing Theory. Baker, M. J. & Saren, M. (eds.). 3 ed. SAGE Publications, p. 251-282 31 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

26 Citations (Scopus)
332 Downloads (Pure)
Open Access
File
Clothing
Consumer Behavior
Consumer behaviour
Recycling
Interviews
14 Citations (Scopus)
12 Downloads (Pure)

The co-production of value in digital, university-industry R&D collaborative projects

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S., Jul 2016, In : Industrial Marketing Management. 56, p. 86-96 11 p.

Research output: Contribution to journalArticle

Open Access
File
Industry
Interaction
Resources
Co-production
Conceptual framework
12 Citations (Scopus)
66 Downloads (Pure)

Troubled Waters: The Transformation of Marketing in a Digital World

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M., 2016, In : European Journal of Marketing. 50, 12, p. 2103-2133

Research output: Contribution to journalArticle

Open Access
File
Marketing
Water
Marketers
Accountability
Market selection
7 Citations (Scopus)

Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

Canhoto, A. I. & Dibb, S., 12 Feb 2016, In : Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

Research output: Contribution to journalArticle

Consumer vulnerability
Economic environment
Vulnerability
Factors
Recession