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• 2020

  A CRM-based pathway to improving organisational responsiveness: an empirical study

  Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M., 17 Aug 2020, In: Journal of Strategic Marketing. 28, 6, p. 494-521 28 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Pathway
  • Customer Relationship Management
  • Responsiveness
  • Empirical Study
  • Empowerment
  4 Downloads (Pure)

• Financial capability: supporting members towards greater financial wellbeing

  Appleyard, L., Dibb, S. & Aslam, H., 23 Mar 2020, Centre for Community Finance Europe Ltd. 30 p.

  Research output: Book/Report › Commissioned report

  • Credit Unions
  • Apps
  • Well-being
  • Money Management
  • Resilience

• Negotiating liminality following life transitions: Reflexive bricolage and liminal hotspots

  Kerrane, K., Lindridge, A. & Dibb, S., 3 Dec 2020, In: European Journal of Marketing. (In-press), p. (In-press)

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Bricolage
  • Liminality
  • Negotiating
  • Resources
  • Overlapping
  4 Downloads (Pure)

• Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

  Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. & Spiller, K., 1 Jun 2020, In: Technological Forecasting and Social Change. 155, 119996.

  Research output: Contribution to journal › Article › peer-review

  • Working Patterns
  • Data Exchange
  • Private Sector
  • Public Sector
  • Electronic data interchange

• The messy realities of financial decision making and the policy implications for reducing financial vulnerability

  Dibb, S., Merendino, A., Aslam, H., Appleyard, L. & Brambley, W., 2 Sep 2020.

  Research output: Contribution to conference › Paper

  File

  • Financial Decision Making
  • Vulnerability
  • Policy Implications
  • Financial Behavior
  • Muddling through
  24 Downloads (Pure)

• Whose rationality? Muddling through the messy emotional reality of financial decision-making

  Dibb, S., Merendino, A., Aslam, H., Appleyard, L. & Brambley, W., 2 Nov 2020, In: Journal of Business Research. (In-press), p. (In-press)

  Research output: Contribution to journal › Article › peer-review

  • Muddling through
  • Financial Decision Making
  • Rationality
  • Emotion
  • Integral
• 2019

  Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

  Liu, H., Jayawardhena, C., Dibb, S. & Ranaweera, C., 1 Dec 2019, In: Tourism Management. 75, p. 381-392 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Restorative Justice
  • justice
  • Hotels
  • Electronic Word-of-mouth
  • Service Recovery
  6 Citations (Scopus)

• Future pathways to mainstreaming community energy

  Roby, H. & Dibb, S., 1 Dec 2019, In: Energy Policy. 135, 111020.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • energy
  • Power (Psychology)
  • Industry
  • Wire
  • energy production
  4 Citations (Scopus)

  12 Downloads (Pure)

• Institutional trustworthiness and national security governance: Evidence from six European countries

  Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E., Jan 2019, In: Governance: An International Journal of Policy Administration and Institutions. 32, 1, p. 103-121 19 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Trustworthiness
  • trustworthiness
  • national security
  • European Countries
  • Governance
  3 Citations (Scopus)

  4 Downloads (Pure)

• Managing My Money for the Just About Managing

  Brambley, W., Akter, S., Appleyard, L., Aslam, H., Degli Esposti, S., Dibb, S., Monne, J., Morris, J., Nguyen, T., Oliver, M., Roby, H., Siemers, O. & Zaksaite, T., 1 Sep 2019

  Research output: Book/Report › Commissioned report

  Open Access

  File
  83 Downloads (Pure)

• Trust and reciprocity effect on electronic word-of-mouth in online review communities

  Gharib, R. K., Garcia-Perez, A., Dibb, S. & Iskoujina, Z., 2019, In: Journal of Enterprise Information Management. 33, 1, p. 120-138 19 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Online Reviews
  • Electronic Word-of-mouth
  • Sampling
  • Communication
  • Industry
  81 Downloads (Pure)
• 2018

  Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

  Fenton-O'Creevy, M., Dibb, S. & Furnham, A., Mar 2018, In: Psychology & Marketing. 35, 3, p. 175–188 13 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Emotion Regulation
  • Self-Control
  • Self-regulation
  • Mood
  • Emotions
  11 Citations (Scopus)

  6 Downloads (Pure)

• Beyond the security paradox: Ten criteria for a socially informed security policy

  Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E., 1 Aug 2018, In: Public Understanding of Science. 27, 6, p. 638-654 17 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Security Policy
  • security policy
  • Paradox
  • Technology
  • citizen
  4 Citations (Scopus)

  25 Downloads (Pure)

• Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

  Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A., Dec 2018, In: Journal of Business Research. 93, p. 67-78 12 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Big Data
  • Decision Making
  • Cognitive Bias
  • Knowledge-based View
  • Environmental Change
  37 Citations (Scopus)

  9 Downloads (Pure)

• Chinese relationship management: a qualitative study of banking in New Zealand

  Chai, J. C. Y. & Dibb, S., 2018, In: Journal of Strategic Marketing. 26, 3, p. 205-222 18 p.

  Research output: Contribution to journal › Article › peer-review

  • Banking
  • Relationship Management
  • Qualitative Study
  • New Zealand
  • Service Provider
  1 Citation (Scopus)

• Community Energy: A new democratised energy system?

  Roby, H. & Dibb, S., 18 Sep 2018, BIEE Consumers at the Heart of the Energy System Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

  • energy
  • household
  • energy production
  • democratization
  • combined heat and power

• Community Energy: Transitioning to a new democratised energy system

  Roby, H. & Dibb, S., 12 Jun 2018.

  Research output: Contribution to conference › Paper › peer-review

  • energy
  • household
  • energy production
  • democratization
  • combined heat and power

• Empirically testing the concept of value-in-behavior and its relevance for social marketing

  Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G., 1 Jan 2018, In: Journal of Business Research. 82, p. 56-67 12 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Social Marketing
  • Testing
  • Latent Class
  • Perceived Value
  • Energy Efficiency
  19 Citations (Scopus)

  28 Downloads (Pure)

• Powering Community Energy Through More Effective Segmentation Practice

  Dibb, S. & Roby, H., 2018, In: Social Business. 8, 1, p. 3-12 10 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • segmentation
  • energy
  • project
  • sustainability
  • public sector
  23 Downloads (Pure)

• Responsible personal finance: Three fundamental questions

  Appleyard, L. & Dibb, S., 1 Mar 2018, In: Social Business. 8, 1, p. 57-63 7 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • finance
  • interdisciplinary research
  • everyday life
  • responsibility
  • literature
  18 Downloads (Pure)

• Working-Age Money-Management Commissioning Plan Response

  Appleyard, L. & Dibb, S., 9 Jul 2018, (Unpublished)

  Research output: Other contribution
• 2017

  The role of customer management capabilities in public-private partnerships

  Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K., 2017, In: Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Customer Management
  • Synergy
  • Management Capability
  • Public-private Partnerships
  • Law Enforcement
  5 Citations (Scopus)

  17 Downloads (Pure)
• 2016

  Changing times for social marketing segmentation

  Dibb, S., 1 Jan 2016, Segmentation in Social Marketing: Process, Methods and Application. Dietrich, T., Rundle-Thiele, S. & Kubacki, K. (eds.). Singapore: Springer Verlag, p. 41-59 19 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

  • Social Marketing
  • Segmentation
  • Marketers
  • Data Science
  • Marketing
  9 Citations (Scopus)

• Marketing: Concepts and Strategies

  Dibb, S., Simkin, L., Pride, W. & Ferrell, O. C., 2016, 7th Edition ed. Cengage Learning EMEA. 816 p.

  Research output: Book/Report › Book › peer-review

  • Marketing Concept
  • Marketing
  • Marketing Strategy
  • Marketing philosophy
  • Strategizing

• Market Segmentation and Segment Strategy

  Simkin, L. & Dibb, S., May 2016, Marketing Theory. Baker, M. J. & Saren, M. (eds.). 3 ed. SAGE Publications, p. 251-282 31 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

• Sustainable clothing: challenges, barriers and interventions for encouraging more sustainable consumer behaviour

  Harris, F., Roby, H. & Dibb, S., 5 Apr 2016, In: International Journal of Consumer Studies. 40, 3, p. 309-318 10 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Sustainable Consumer Behavior
  • Consumer Behavior
  • Clothing
  • Purchase Behavior
  • Disposal
  48 Citations (Scopus)

  695 Downloads (Pure)

• The co-production of value in digital, university-industry R&D collaborative projects

  Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S., Jul 2016, In: Industrial Marketing Management. 56, p. 86-96 11 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Co-production
  • Resources
  • Interaction
  • Service-dominant Logic
  • Industry Studies
  28 Citations (Scopus)

  21 Downloads (Pure)

• Troubled Waters: The Transformation of Marketing in a Digital World

  Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M., 2016, In: European Journal of Marketing. 50, 12, p. 2103-2133

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Marketing
  • Water
  • Accountability
  • Marketers
  • Market Selection
  21 Citations (Scopus)

  82 Downloads (Pure)

• Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

  Canhoto, A. I. & Dibb, S., 12 Feb 2016, In: Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

  Research output: Contribution to journal › Article › peer-review

  • Consumer Vulnerability
  • Organizational Factors
  • Vulnerability
  • Economic Environment
  • Recession
  9 Citations (Scopus)