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• Service delivery for clients living in the community: Evaluating the role of the B.C. Paraplegic Association

  Carpenter, C., 6 May 2002.

  Research output: Contribution to conference › Poster

• Service excellence in UK retail banking: customers’ perspectives of the important antecedents

  Sekhon, H. S., Al-Eisawi, D., Roy, S. K. & Pritchard, A., 2015, In: International Journal of Bank Marketing. 33, 7, p. 904-921

  Research output: Contribution to journal › Article

  Open Access

  • Retail Banking
  • Excellence
  • Excellence Model
  • Survey Data
  • Structural Approach
  9 Citations (Scopus)

• Service factors causing delay in specialist assessment for TIA and minor stroke: A qualitative study of GP and patient perspectives

  Wilson, A., Coleby, D., Regan, E., Phelps, K., Windridge, K., Willars, J. & Robinson, T., 1 May 2016, In: BMJ Open. 6, 5, e011654.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Transient Ischemic Attack
  • General Practitioners
  • Stroke
  • Referral and Consultation
  • General Practice
  6 Citations (Scopus)

  49 Downloads (Pure)

• Service Failures as Co-destruction moments

  Skourtis, G., Decaudin, J-M. & Assiouras, I., 2014.

  Research output: Contribution to conference › Abstract › peer-review

• Service fairness: A hierarchical approach

  Roy, S., Devlin, J. & Sekhon, H., 2012, Proceeding of 41st EMAC Conference.

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

• Service gifts, collective social connection and reciprocity

  Tang, Y. E., Hinsch, C., Lund, D. J. & Kharouf, H., 12 Oct 2020, In: European Journal of Marketing. 54, 10, p. 2477-2500 24 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Gift
  • Adherence
  • Managers
  • Game Theory
  • Field Experiment
  21 Downloads (Pure)

• Service Integration for Improved Diabetic and Dental Care: Exploring an Effective Model for Optimising Health Outcomes

  Obeng, I. & Ogamba, I., 19 Nov 2020, In: Journal of Integrated Care. (In-press), p. (In-press)

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Dental Services
  • dental care
  • Dental Care
  • Tooth
  • medical services
  5 Downloads (Pure)

• Service orientation and dynamic capabilities in Chinese companies: A macro-analytical approach

  Fearon, C., Yang, J., McLaughlin, H. & Duysters, G. M., Apr 2013, In: International Journal of Quality and Reliability Management. 30, 4, p. 446-460 15 p.

  Research output: Contribution to journal › Article › peer-review

  • Service Orientation
  • Supply Chain Management
  • Conceptual Framework
  • China
  • Guanxi
  6 Citations (Scopus)

• Service-oriented disassembly sequence planning for electrical and electronic equipment waste

  Xia, K., Gao, L., Wang, L., Li, W., Li, X. & Ijomah, W., Nov 2016, In: Electronic Commerce Research and Applications. 20, p. 59-68 10 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Disassembly
  • Service-oriented
  • Electronic equipment
  • Planning
  • Life Cycle
  11 Citations (Scopus)

  16 Downloads (Pure)

• Service production process: Implications for service productivity

  Yalley, A. A. & Sekhon, H., 2014, In: International Journal of Productivity and Performance Management. 63, 8, p. 1012-1030

  Research output: Contribution to journal › Article

  Open Access

  • Productivity
  • Production Process
  • Conceptualization
  • Manufacturing
  • Transformation Process
  12 Citations (Scopus)

• Service Quality, Brand Loyalty and Profit Growth in the UK Budget Hotels

  Ekinci, Y., Zeglat, D. & Whyatt, G., 1 Nov 2011, In: Tourism Analysis. 16, 3, p. 259-270 12 p.

  Research output: Contribution to journal › Article › peer-review

  • service quality
  • Brand Loyalty
  • profit
  • budget
  • Hotels
  2 Citations (Scopus)

• Service quality and value perceptions of the 2014 FIFA World Cup in Brazil

  Biscaia, R., Correia, A., Santos, T., Ross, S. & Yoshida, M., 1 May 2017, In: Event Management. 21, 2, p. 201-216 15 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • FIFA World Cup
  • service quality
  • Value Perception
  • Quality Perception
  • opinion
  11 Citations (Scopus)

  300 Downloads (Pure)

• Service quality dimensions of hybrid services

  Ganguli, S. & Roy, S. K., 2010, In: Managing Service Quality. 20, 5, p. 404-424

  Research output: Contribution to journal › Article

  Open Access
  54 Citations (Scopus)

• Service Responses for Survivors of Conflict and Post-Conflict Sexual and Gender-Based Violence and Torture in the Great Lakes Region: Global Health and Security: Critical Feminist Perspectives

  Liebling, H., 13 Mar 2018, Global Health and Security: Critical Feminist Perspectives. O'Manique, C. & Fourie, P. (eds.). Routledge, p. 28-44 17 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

  • torture
  • violence
  • service provider
  • sexual violence
  • gender

• Services and Relationship Marketing: Perspectives on Young Consumers

  Hong, Y., Tran Nguyen, H. A. & Yang, S., 22 Nov 2017, Young Consumer Behaviour: : A Research Companion. Gbadamosi, A. (ed.). 1 ed. Routledge, 22 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

  • marketing
  • pocket money
  • disposable income
  • holiday
  • income

• Services Marketing

  Yang, S. & Roy, S. K., 2013, Principles of Marketing: a value-based approach. . Gbadamosi, A., Bathgate, I. & Nwankwo, S. (eds.). 1 ed. Palgrave Macmillan Ltd., p. 283-304 22 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

• Service user involvement in social work education: A juxtaposition of practices in England and South Africa

  Engelbrecht, L., Pullen-Sansfacon, A. & Spolander, G. C., Jul 2010, In: The Social Work Practitioner-Researcher. 22, 2, p. 154-170

  Research output: Contribution to journal › Article

• Service value, customer satisfaction, customer loyalty and word-of-mouth: An integrated model

  Roy, S., Sekhon, H. & Paul, R., 2011, IIMA Conference on Marketing in Emerging Economies.

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

• Service with a Smile: The Primary School Secretary

  Crawford, M., 1 Sep 1995, In: Management in Education. 9, 4, p. 21-23 3 p.

  Research output: Contribution to journal › Article › peer-review

  • Smile
  • Primary School
  • salary
  • Salary
  • primary school
  1 Citation (Scopus)

• Service workers’ job performance: The roles of personality traits, organizational identification, and customer orientation

  He, H., Wang, W., Zhu, W. & Harris, L., 2015, In: European Journal of Marketing. 49, 11/12, p. 1751-1776 25 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Service Workers
  • Organizational Identification
  • Customer Orientation
  • Personality Traits
  • Job Performance
  18 Citations (Scopus)

  594 Downloads (Pure)

• Servitization implementation in the manufacturing organisations: Classification of strategies, definitions, benefits and challenges

  Kamal, M. M., Sivarajah, U., Bigdeli, A. Z., Missi, F. & Koliousis, Y., 1 Dec 2020, In: International Journal of Information Management. 55, 102206.

  Research output: Contribution to journal › Review article › peer-review

  • Service Economy
  • Manufacturing Organizations
  • manufacturing
  • Industry
  • Supply chains
  1 Citation (Scopus)

• Servitization in Project-Based Firms

  Galera-Zarco, C., Morales-Gallego, M. & Pérez-Aróstegui, M. N., 19 Aug 2014, In: Strategic Change. 23, 5-6, p. 329-340 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Project-based Firm
  • Project Business
  • Service Economy
  • Business Model

• Set-based parameter estimation for symmetric network motifs

  Rumschinski, P., Laila, D. S. & Findeisen, R., 2011, p. 10454–10459.

  Research output: Contribution to conference › Paper

  Open Access

  • Parameter estimation
  • Systems Biology
  • Set theory
  1 Citation (Scopus)

• Setting basic standards in a developing ambulance service: a qualitative description of the impact of the intermediate ambulance care course on prehospital care practice in Penang, Malaysia

  Perry, M., 2016, 156 p.

  Research output: Thesis (awarded by external institution) › Doctoral Thesis

• Setting students and academics free to engage: what do we need to do?

  Wilson, C. & Broughan, C., 2016.

  Research output: Contribution to conference › Paper

  • student
  • social marketing
  • student body
  • university
  • tutor

• Setting students and academics free to engage: what do we need to do? Exploring Freedom and Control in global higher education

  Wilson, C. & Broughan, C., 8 Dec 2016.

  Research output: Contribution to conference › Paper › peer-review

  • education
  • student
  • social marketing
  • student body
  • university

• Settling in a Super-Diverse Context: Recent Migrants’ Experiences of Conviviality

  Wessendorf, S., 2016, In: Journal of Intercultural Studies. 37, 5, p. 449-463 15 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • settling
  • migrant
  • resident
  • settlement process
  • cosmopolitanism
  19 Citations (Scopus)

• Seven HCI Grand Challenges

  Stephanidis, C., Salvendy, G., Antonac, M., Chen, J. Y. C., Donge, J., Duffy, V., Fang, X., Fidopiastis, C., Fragomeni, G., Fu, L. P., Guo, Y., Harris, D., Ioannou, A., Jeong, K., Konomio, S., Krömker, H., Kurosu, M., Lewis, J. R., Marcus, A., Meiselwitz, G. & 12 others, Moallem, A., Mori, A., Nah, F. F., Ntoa, S., Rau, P., Schmorrow, D., Siau, K., Streitz, N., Wang, W. T., Yamamoto, S., Zaphiris, P. & Zhouad, J., 27 Aug 2019, In: International Journal of Human-Computer Interaction. 35, 14, p. 1229-1269 41 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Human computer interaction
  • interaction
  • expert
  • consolidation
  • Group
  53 Citations (Scopus)

  13 Downloads (Pure)

• Seven key decision factors for selecting e-learning

  Huddlestone, J. & Pike, J., Jul 2008, In: Cognition, Technology & Work. 10, 3, p. 237-247 11 p.

  Research output: Contribution to journal › Article › peer-review

  • Electronic Learning
  • E-learning
  • media selection
  • instructional media
  • electronic learning
  11 Citations (Scopus)

• Severe convective storms initiated by intense wildfires: Numerical simulations of pyro-convection and pyro-tornadogenesis

  Cunningham, P. & Reeder, M. J., 2009, In: Geophysical Research Letters. 36, 12, p. 1-5 6 p.

  Research output: Contribution to journal › Article › peer-review

  • tornadoes
  • wildfire
  • cumulonimbus
  • convection
  • tornado
  34 Citations (Scopus)

• Severn Trent Water's Regional Economic Impact

  Jarvis, D. & Berkeley, N., 2012, Coventry University. 18 p.

  Research output: Book/Report › Commissioned report

• Sex and Celebrity Media

  Evans, A., 8 Aug 2017, The Routledge Companion to Media, Sex and Sexuality. Attwood, F., Smith, C. & Mc Nair, B. (eds.). Abingdon: Routledge, p. 248-258 11 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

  Open Access

  File
  4 Downloads (Pure)

• Sex and Cognition in Later Life: Exploring Links Between Intimacy and Brain Function

  Wright, H., Jenks, R. & Demeyere, N., 2016.

  Research output: Contribution to conference › Abstract › peer-review

  • Sexual Behavior
  • Cognition
  • Brain
  • Sample Size
  • Volunteers

• Sex and Diabetes: A Thematic Analysis of Gay and Bisexual Men’s Accounts

  Jowett, A., Peel, E. & Shaw, R. L., Apr 2012, In: Journal of Health Psychology. 17, 3, p. 409-418

  Research output: Contribution to journal › Article

  Open Access
  16 Citations (Scopus)

• Sex and discipline differences in empathising, systemising and autistic symptomatology: Evidence from a student population

  Carroll, J. M. & Chiew, K. Y., Oct 2006, In: Journal of Autism and Developmental Disorders. 36, 7, p. 949-957 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Cognitive Science
  • Theory of Mind
  • Social Skills
  • Autistic Disorder
  • Sex Characteristics
  64 Citations (Scopus)

• Sex and other sources of variation in the haematological parameters of White Stork Ciconia ciconia chicks

  Kaminski, P., Jerzak, L., Sparks, T. H., Johnston, A., Bochenski, M., Kasprzak, M., Wiśniewska, E., Mroczkowski, S. & Tryjanowski, P., 2014, In: Journal of Ornithology. 155, 1, p. 307-314 8 p.

  Research output: Contribution to journal › Article › peer-review

  • Ciconia ciconia
  • hemoglobin
  • chicks
  • gender
  • erythrocyte count
  7 Citations (Scopus)

• Sex and spirit: The relationship between spirituality and attitudes towards sex

  Lawrence, T. R., 2008, In: Transpersonal Psychology Review. 12, 1, p. 85-99

  Research output: Contribution to journal › Article

• Sex and the city: Branding, gender and the commodification of sex consumption in contemporary retailing

  Crewe, L. & Martin-Woodhead, A., 1 Feb 2017, In: Urban Studies. 54, 3, p. 582–599 18 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • retailing
  • gender
  • consumption
  • shop
  • city
  10 Citations (Scopus)

• Sex appeal in advertising: What consumers think

  Sawang, S., 1 Jan 2010, In: Journal of Promotion Management. 16, 1-2, p. 167-187 21 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Asian Americans
  • Q Methodology
  • Acculturation
  • Consumer Attitudes
  • Immigrants
  9 Citations (Scopus)

  275 Downloads (Pure)

• Sex Differences in Developmental Reading Disability: New Findings from 4 Epidemiological Studies

  Rutter, M., Caspi, A., Fergusson, D., Horwood, L. J., Goodman, R., Maughan, B., Moffitt, T. E., Meltzer, H. & Carroll, J., 28 Apr 2004, In: The Journal of the American Medical Association. 291, 16, p. 2007-2012 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Dyslexia
  • Sex Characteristics
  • Reading
  • Epidemiologic Studies
  • Odds Ratio
  298 Citations (Scopus)

• Sex media and keeping it complex: Sex media

  Evans, A., 2018, In: Cultural Studies. 32, 6, p. 999-1002

  Research output: Contribution to journal › Book/Film/Article review
  6 Downloads (Pure)

• Sex-Mediated Differences Among University Students Performing Extreme Physical Activity During The 3-Minute Burpee Test

  Podstawski, R., ŻUREK, P., Clark, C., Ihász, F., Kozina, Z. & OMELAN, A., 21 Dec 2019, In: Polish Journal of Sport and Tourism . 26, 2, p. 27-33 7 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Physical Activity
  • physical activity
  • woman
  • Sex Characteristics
  • student
  12 Downloads (Pure)

• Sex-mediated differences and correlations between the anthropometric characteristics and motor abilities of university students

  Podstawski, R., Markowski, P. & Clark, C., 31 Jan 2020, In: Journal of Physical Education and Sport. 20, 1, p. 86-96 11 p., 11.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Sex Characteristics
  • Students
  • Body Height
  • Medicine
  • Water Sports
  1 Citation (Scopus)

  12 Downloads (Pure)

• Sex Offenders’ Perceptions of the Police and Courts: Are There Spill-Over Effects?

  Brown, S., Tramontano, C., McKillop, N., Smallbone, S. & Wortley, R., 1 Mar 2018, In: Criminal Justice and Behavior. 45, 3, p. 364-380 17 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Criminals
  • Police
  • offender
  • police
  • Guilt
  1 Citation (Scopus)

  37 Downloads (Pure)

• Sex on the Brain: Associations between Cognitive Function and Sexual Activity in Community-Dwelling Older Adults in England

  Wright, H. & Jenks, R., 6 Nov 2015.

  Research output: Contribution to conference › Abstract › peer-review

  • Independent Living
  • England
  • Sexual Behavior
  • Cognition
  • Brain

• Sex on the brain! Associations between sexual activity and cognitive function in older age

  Wright, H. & Jenks, R., 2016, In: Age and Ageing. 45, 2, p. 313-317

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Sexual Behavior
  • Cognition
  • Brain
  • Longitudinal Studies
  • Loneliness
  23 Citations (Scopus)

  48 Downloads (Pure)

• Sex Shops in England’s Cities: From the Backstreets to the High Streets

  Martin-Woodhead, A., 10 Oct 2014, (Sub)Urban Sexscapes: Geographies and Regulation of the Sex Industry. Maginn, P. J. & Steinmetz, C. (eds.). 1 ed. London, UK: Routledge, p. 44-59 16 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

  • England
  4 Citations (Scopus)

• Sex-structured HIV/AIDS model to analyse the effects of condom use with application to Zimbabwe

  Mukandavire, Z. & Garira, W., May 2007, In: Journal of Mathematical Biology. 54, 5, p. 669-699 31 p.

  Research output: Contribution to journal › Article › peer-review

  • Zimbabwe
  • Condoms
  • Acquired Immunodeficiency Syndrome
  • HIV
  • Female Condoms
  45 Citations (Scopus)

• Sexual abuse screening procedures for positions of trust with children

  Price, S., 3 Jun 2004.

  Research output: Contribution to conference › Poster

• Sexual and Gender-Based Violence and torture experiences of Sudanese refugees in Northern Uganda: health and justice responses

  Liebling, H., Barrett, H. & Artz, L., 12 Oct 2020, In: International Journal of Migration, Health and Social Care. 16, 4, p. 389-414 26 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Gender-Based Violence
  • Torture
  • Social Justice
  • Refugees
  • Uganda
  8 Downloads (Pure)