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2020
2019

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

Liu, H., Jayawardhena, C., Dibb, S. & Ranaweera, C., 1 Dec 2019, In : Tourism Management. 75, p. 381-392 12 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)

Future pathways to mainstreaming community energy

Roby, H. & Dibb, S., 1 Dec 2019, In : Energy Policy. 135, p. (In-Press) 111020.

Research output: Contribution to journalArticle

3 Citations (Scopus)

Institutional trustworthiness and national security governance: Evidence from six European countries

Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E., Jan 2019, In : Governance: An International Journal of Policy Administration and Institutions. 32, 1, p. 103-121 19 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)
Open Access
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52 Downloads (Pure)
2018

A CRM-based pathway to improving organisational responsiveness: an empirical study

Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M., 16 Dec 2018, In : Journal of Strategic Marketing. (In-press), p. (In-press)

Research output: Contribution to journalArticle

Open Access
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Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

Fenton-O'Creevy, M., Dibb, S. & Furnham, A., Mar 2018, In : Psychology & Marketing. 35, 3, p. 175–188 13 p.

Research output: Contribution to journalArticle

Open Access
File
10 Citations (Scopus)
2 Downloads (Pure)

Beyond the security paradox: Ten criteria for a socially informed security policy

Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E., 1 Aug 2018, In : Public Understanding of Science. 27, 6, p. 638-654 17 p.

Research output: Contribution to journalArticle

Open Access
File
3 Citations (Scopus)
23 Downloads (Pure)

Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A., Dec 2018, In : Journal of Business Research. 93, p. 67-78 12 p.

Research output: Contribution to journalArticle

Open Access
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25 Citations (Scopus)
2 Downloads (Pure)

Chinese relationship management: a qualitative study of banking in New Zealand

Chai, J. C. Y. & Dibb, S., 2018, In : Journal of Strategic Marketing. 26, 3, p. 205-222 18 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)

Empirically testing the concept of value-in-behavior and its relevance for social marketing

Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G., 1 Jan 2018, In : Journal of Business Research. 82, p. 56-67 12 p.

Research output: Contribution to journalArticle

Open Access
File
15 Citations (Scopus)
21 Downloads (Pure)

Powering Community Energy Through More Effective Segmentation Practice

Dibb, S. & Roby, H., 2018, In : Social Business. 8, 1, p. 3-12 10 p.

Research output: Contribution to journalArticle

Open Access
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18 Downloads (Pure)

Responsible personal finance: Three fundamental questions

Appleyard, L. & Dibb, S., 1 Mar 2018, In : Social Business. 8, 1, p. 57-63 7 p.

Research output: Contribution to journalArticle

Open Access
File
14 Downloads (Pure)
2017

The role of customer management capabilities in public-private partnerships

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K., 2017, In : Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

Research output: Contribution to journalArticle

Open Access
File
4 Citations (Scopus)
15 Downloads (Pure)
2016
Open Access
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36 Citations (Scopus)
498 Downloads (Pure)

The co-production of value in digital, university-industry R&D collaborative projects

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S., Jul 2016, In : Industrial Marketing Management. 56, p. 86-96 11 p.

Research output: Contribution to journalArticle

Open Access
File
20 Citations (Scopus)
15 Downloads (Pure)

Troubled Waters: The Transformation of Marketing in a Digital World

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M., 2016, In : European Journal of Marketing. 50, 12, p. 2103-2133

Research output: Contribution to journalArticle

Open Access
File
18 Citations (Scopus)
75 Downloads (Pure)

Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

Canhoto, A. I. & Dibb, S., 12 Feb 2016, In : Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

Research output: Contribution to journalArticle

7 Citations (Scopus)
2015

Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. & Canhoto, A., 1 Oct 2015, In : Qualitative Research. 15, 5, p. 551-567 17 p.

Research output: Contribution to journalArticle

11 Citations (Scopus)
2014

Establishing the scope of marketing practice: Insights from practitioners

Dibb, S., Simões, C. & Wensley, R., 2014, In : European Journal of Marketing. 48, 1, p. 380-404 25 p.

Research output: Contribution to journalArticle

Open Access
File
10 Citations (Scopus)
61 Downloads (Pure)

How consumer acculturation influences interpersonal trust

Chai, J. C. Y. & Dibb, S., Feb 2014, In : Journal of Marketing Management. 30, 1-2, p. 60-89 30 p.

Research output: Contribution to journalArticle

Open Access
File
10 Citations (Scopus)
28 Downloads (Pure)

Taking responsibility for border security: Commercial interests in the face of e-Borders

Dibb, S., Ball, K., Canhoto, A., Daniel, E., Meadows, M. & Spiller, K., 2014, In : Tourism Management. 42, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)

The manifestation of culture in product purchase: A cross-cultural comparison

Lindridge, A., Vijaygopal, R. & Dibb, S., 1 Dec 2014, In : Journal of Marketing Analytics. 2, 4, p. 250-263 14 p., BFjma201417.

Research output: Contribution to journalArticle

4 Citations (Scopus)
Open Access
File
42 Citations (Scopus)
197 Downloads (Pure)

Up, up and away: social marketing breaks free

Dibb, S., 22 Aug 2014, In : Journal of Marketing Management. 30, 11-12, p. 1159-1185 27 p.

Research output: Contribution to journalArticle

51 Citations (Scopus)

Working on the edge: Remediation work in the UK retail travel sector

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. & Spiller, K., 1 Apr 2014, In : Work, Employment and Society. 28, 2, p. 305-322 18 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)
2012
6 Citations (Scopus)
8 Citations (Scopus)

Progress in customer relationship management adoption: A cross-sector study

Meadows, M. & Dibb, S., Jul 2012, In : Journal of Strategic Marketing. 20, 4, p. 323-344 22 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)
2011

Segmenting the energy market: Problems and successes

Simkin, L. & Dibb, S., 20 Sep 2011, In : Marketing Intelligence & Planning. 29, 6, p. 580-592 13 p.

Research output: Contribution to journalArticle

5 Citations (Scopus)
2010

Consumer trust in the online retail context: Exploring the antecedents and consequences

Chen, J. & Dibb, S., Apr 2010, In : Psychology and Marketing. 27, 4, p. 323-346 24 p.

Research output: Contribution to journalArticle

105 Citations (Scopus)

Evaluating market-segmentation research priorities: Targeting re-emancipation

Quinn, L. & Dibb, S., 6 Dec 2010, In : Journal of Marketing Management. 26, 13-14, p. 1239-1255 17 p.

Research output: Contribution to journalArticle

10 Citations (Scopus)

Judging the quality of customer segments: Segmentation effectiveness

Dibb, S. & Simkin, L., Apr 2010, In : Journal of Strategic Marketing. 18, 2, p. 113-131 19 p.

Research output: Contribution to journalArticle

23 Citations (Scopus)

Market Segmentation Success – Making it Happen!

Dibb, S., 24 Aug 2010, In : Strategic Direction. 26, 9, p. 17-22 6 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Revealing doctors' prescribing choice dimensions with multivariate tools: A perceptual mapping approach

Monteiro, C. M. F., Dibb, S. & Almeida, L. T., 16 Mar 2010, In : European Journal of Operational Research. 201, 3, p. 909-920 12 p.

Research output: Contribution to journalArticle

6 Citations (Scopus)
2009

Brand switching in clothing: The role of variety-seeking drive and product category-level characteristics

Michaelidou, N. & Dibb, S., 27 Apr 2009, In : International Journal of Consumer Studies. 33, 3, p. 322-326 5 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)

Bridging the segmentation theory/practice divide

Dibb, S. & Simkin, L., 2009, In : Journal of Marketing Management. 25, 3-4, p. 219-225 7 p.

Research output: Contribution to journalArticle

Open Access
26 Citations (Scopus)

Implementation rules to bridge the theory/practice divide in market segmentation

Dibb, S. & Simkin, L., 2009, In : Journal of Marketing Management. 25, 3-4, p. 375-396 22 p.

Research output: Contribution to journalArticle

44 Citations (Scopus)
2008

Diagnosing and treating operational and implementation barriers in synoptic marketing planning

Dibb, S., Simkin, L. & Wilson, D., Jul 2008, In : Industrial Marketing Management. 37, 5, p. 539-553 15 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)

The effect of health, cosmetic and social antismoking information themes on adolescents' beliefs about smoking

Michaelidou, N., Dibb, S. & Ali, H., 2008, In : International Journal of Advertising. 27, 2, p. 235-250 16 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)
2005

Managing corporate identity: An internal perspective

Simões, C., Dibb, S. & Fisk, R. P., Mar 2005, In : Journal of the Academy of Marketing Science. 33, 2, p. 153-168 16 p.

Research output: Contribution to journalArticle

142 Citations (Scopus)
2004

Relationship marketing and CRM: A financial services case study

Dibb, S. & Meadows, M., Jun 2004, In : Journal of Strategic Marketing. 12, 2, p. 111-125 15 p.

Research output: Contribution to journalArticle

32 Citations (Scopus)
2003

Marketing educators: Addressing implementation in core courses

Dibb, S. & Simkin, L., 1 Jan 2003, In : Journal of Strategic Marketing. 11, 1, p. 3-13 11 p.

Research output: Contribution to journalArticle

6 Citations (Scopus)
2002

Marketing knowledge and the value of segmentation

Dibb, S., Stern, P. & Wensley, R., 1 Apr 2002, In : Marketing Intelligence & Planning. 20, 2, p. 113-119 7 p.

Research output: Contribution to journalArticle

54 Citations (Scopus)
2001

Market Segmentation: Diagnosing and Treating the Barriers

Dibb, S. & Simkin, L., Nov 2001, In : Industrial Marketing Management. 30, 8, p. 609-625 17 p.

Research output: Contribution to journalArticle

82 Citations (Scopus)

New millennium, new segments: Moving towards the segment of one?

Dibb, S., 1 Jan 2001, In : Journal of Strategic Marketing. 9, 3, p. 193-213 21 p.

Research output: Contribution to journalArticle

36 Citations (Scopus)

Rethinking the brand concept: New brand orientation

Simões, C. & Dibb, S., 1 Dec 2001, In : Corporate Communications: An International Journal. 6, 4, p. 217-224 8 p.

Research output: Contribution to journalArticle

130 Citations (Scopus)

The application of a relationship marketing perspective in retail banking

Dibb, S. & Meadows, M., 2001, In : The Service Industries Journal. 21, 1, p. 169-194 26 p.

Research output: Contribution to journalArticle

67 Citations (Scopus)
2000

Further Thoughts on the Marketing Trifid: The Case of Marketing Orientation

Dibb, S. & Stern, P., 1 Dec 2000, In : Journal of Marketing Education. 22, 3, p. 214-224 11 p.

Research output: Contribution to journalArticle

7 Citations (Scopus)