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Research Output 1991 2019

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2019

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

Liu, H., Jayawardhena, C., Dibb, S. & Ranaweera, C., 19 Jun 2019, In : Tourism Management. 75, p. 381-392 12 p.

Research output: Contribution to journalArticle

Hotels
trade-off
justice
electronics
Recovery
1 Citation (Scopus)

Institutional trustworthiness and national security governance: Evidence from six European countries

Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E., Jan 2019, In : Governance: An International Journal of Policy Administration and Institutions. 32, 1, p. 103-121 19 p.

Research output: Contribution to journalArticle

trustworthiness
national security
governance
evidence
privacy
2018

A CRM-based pathway to improving organisational responsiveness: an empirical study

Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M., 18 Dec 2018, In : Journal of Strategic Marketing. (In-press), p. (In-press)

Research output: Contribution to journalArticle

Pathway
Customer relationship management
Responsiveness
Empirical study
Empowerment
2 Citations (Scopus)

Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

Fenton-O'Creevy, M., Dibb, S. & Furnham, A., Mar 2018, In : Psychology & Marketing. 35, 3, p. 175–188 13 p.

Research output: Contribution to journalArticle

Emotions
Impulsive Behavior
Marketing
Research
Research Personnel
2 Citations (Scopus)
19 Downloads (Pure)

Beyond the security paradox: Ten criteria for a socially informed security policy

Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E., 1 Aug 2018, In : Public Understanding of Science. 27, 6, p. 638-654 17 p.

Research output: Contribution to journalArticle

Open Access
File
security policy
citizen
Technology
European security
surveillance
5 Citations (Scopus)

Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A., Dec 2018, In : Journal of Business Research. 93, p. 67-78 12 p.

Research output: Contribution to journalArticle

Decision making
Environmental change
Cohesion
Strategic decision making
Levels of analysis

Chinese relationship management: a qualitative study of banking in New Zealand

Chai, J. C. Y. & Dibb, S., 2018, In : Journal of Strategic Marketing. 26, 3, p. 205-222 18 p.

Research output: Contribution to journalArticle

Service provider
Relationship management
New Zealand
Banking
Qualitative study
6 Citations (Scopus)
5 Downloads (Pure)

Empirically testing the concept of value-in-behavior and its relevance for social marketing

Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G., 1 Jan 2018, In : Journal of Business Research. 82, p. 56-67 12 p.

Research output: Contribution to journalArticle

Open Access
File
Testing
Social marketing
Latent class
Perceived value
Energy efficiency

Powering Community Energy Through More Effective Segmentation Practice

Dibb, S. & Roby, H., 2018, In : Social Business. 8, 1, p. 3-12 10 p.

Research output: Contribution to journalArticle

energy
community
sustainability
segmentation
public sector

Responsible personal finance: Three fundamental questions

Appleyard, L. & Dibb, S., 1 Mar 2018, In : Social Business. 8, 1, p. 57-63 7 p.

Research output: Contribution to journalArticle

finance
interdisciplinary research
everyday life
responsibility
experience
2017
1 Citation (Scopus)
15 Downloads (Pure)

The role of customer management capabilities in public-private partnerships

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K., 2017, In : Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

Research output: Contribution to journalArticle

Open Access
File
Management capability
Customer management
Synergy
Public-private partnerships
Government
2016
20 Citations (Scopus)
146 Downloads (Pure)
Open Access
File
Clothing
Consumer Behavior
Consumer behaviour
Recycling
Interviews
11 Citations (Scopus)
7 Downloads (Pure)

The co-production of value in digital, university-industry R&D collaborative projects

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S., Jul 2016, In : Industrial Marketing Management. 56, p. 86-96 11 p.

Research output: Contribution to journalArticle

Open Access
File
Industry
Interaction
Resources
Co-production
Conceptual framework
8 Citations (Scopus)
48 Downloads (Pure)

Troubled Waters: The Transformation of Marketing in a Digital World

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M., 2016, In : European Journal of Marketing. 50, 12, p. 2103-2133

Research output: Contribution to journalArticle

Open Access
File
Marketing
Water
Marketers
Accountability
Market selection
4 Citations (Scopus)

Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

Canhoto, A. I. & Dibb, S., 12 Feb 2016, In : Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

Research output: Contribution to journalArticle

Consumer vulnerability
Economic environment
Vulnerability
Factors
Recession
2015
10 Citations (Scopus)

Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. & Canhoto, A., 1 Oct 2015, In : Qualitative Research. 15, 5, p. 551-567 17 p.

Research output: Contribution to journalArticle

research project
research approach
funding
Multidisciplinary Research
Vignettes
17 Citations (Scopus)
364 Downloads (Pure)

Performing market segmentation: A performative perspective

Venter, P., Wright, A. & Dibb, S., 2 Jan 2015, In : Journal of Marketing Management. 31, 1-2, p. 62-83 22 p.

Research output: Contribution to journalArticle

Open Access
File
Marketing
Market segmentation
Marketing practices
Longitudinal study
Marketing theory
2014
7 Citations (Scopus)
16 Downloads (Pure)

Establishing the scope of marketing practice: Insights from practitioners

Dibb, S., Simões, C. & Wensley, R., 2014, In : European Journal of Marketing. 48, 1, p. 380-404 25 p.

Research output: Contribution to journalArticle

Open Access
File
Marketing practices
Mixed methods
Data sources
Marketers
Marketing
7 Citations (Scopus)
18 Downloads (Pure)

How consumer acculturation influences interpersonal trust

Chai, J. C. Y. & Dibb, S., Feb 2014, In : Journal of Marketing Management. 30, 1-2, p. 60-89 30 p.

Research output: Contribution to journalArticle

Open Access
File
Interpersonal trust
Acculturation
Immigrants
Moderating effect
Multi-group analysis
2 Citations (Scopus)

Taking responsibility for border security: Commercial interests in the face of e-Borders

Dibb, S., Ball, K., Canhoto, A., Daniel, E., Meadows, M. & Spiller, K., 2014, In : Tourism Management. 42, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

Information services
Macros
Decision making
travel
responsibility
2 Citations (Scopus)

The manifestation of culture in product purchase: A cross-cultural comparison

Lindridge, A., Vijaygopal, R. & Dibb, S., 1 Dec 2014, In : Journal of Marketing Analytics. 2, 4, p. 250-263 14 p., BFjma201417.

Research output: Contribution to journalArticle

Consumer Behaviour
India
Decision Making
Culture
Purchase
29 Citations (Scopus)
56 Downloads (Pure)
Open Access
File
Organizational culture
Organizational commitment
Market orientation
Nonprofit organization
Organizational performance
36 Citations (Scopus)

Up, up and away: social marketing breaks free

Dibb, S., 22 Aug 2014, In : Journal of Marketing Management. 30, 11-12, p. 1159-1185 27 p.

Research output: Contribution to journalArticle

Social marketing
Legitimacy
Marketing
Reviewing
Place marketing
2 Citations (Scopus)

Working on the edge: Remediation work in the UK retail travel sector

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. & Spiller, K., 1 Apr 2014, In : Work, Employment and Society. 28, 2, p. 305-322 18 p.

Research output: Contribution to journalArticle

travel
regime
financial service
national security
private sector
2012
4 Citations (Scopus)
Consumer Behaviour
Taxonomy
Life
Marketing
Style
6 Citations (Scopus)
Market analysis
Marketing
Team leadership
Competitive advantage
Economic uncertainty
14 Citations (Scopus)

Progress in customer relationship management adoption: A cross-sector study

Meadows, M. & Dibb, S., Jul 2012, In : Journal of Strategic Marketing. 20, 4, p. 323-344 22 p.

Research output: Contribution to journalArticle

Customer relationship management
Government
Public sector
Finance
Professional services
2011
5 Citations (Scopus)

Segmenting the energy market: Problems and successes

Simkin, L. & Dibb, S., 20 Sep 2011, In : Marketing Intelligence & Planning. 29, 6, p. 580-592 13 p.

Research output: Contribution to journalArticle

Energy market
Segmentation
Market segmentation
Marketing management
Purchase
2010
92 Citations (Scopus)

Consumer trust in the online retail context: Exploring the antecedents and consequences

Chen, J. & Dibb, S., Apr 2010, In : Psychology and Marketing. 27, 4, p. 323-346 24 p.

Research output: Contribution to journalArticle

Privacy
Marketing
Communication
Retail
Web sites
9 Citations (Scopus)

Evaluating market-segmentation research priorities: Targeting re-emancipation

Quinn, L. & Dibb, S., 6 Dec 2010, In : Journal of Marketing Management. 26, 13-14, p. 1239-1255 17 p.

Research output: Contribution to journalArticle

Emancipation
Research priorities
Market segmentation
Research agenda
Targeting
22 Citations (Scopus)

Judging the quality of customer segments: Segmentation effectiveness

Dibb, S. & Simkin, L., Apr 2010, In : Journal of Strategic Marketing. 18, 2, p. 113-131 19 p.

Research output: Contribution to journalArticle

Segmentation
Robustness
Efficacy
Longitudinal case study
Marketers
2 Citations (Scopus)

Market Segmentation Success – Making it Happen!

Dibb, S., 24 Aug 2010, In : Strategic Direction. 26, 9, p. 17-22 6 p.

Research output: Contribution to journalArticle

6 Citations (Scopus)

Revealing doctors' prescribing choice dimensions with multivariate tools: A perceptual mapping approach

Monteiro, C. M. F., Dibb, S. & Almeida, L. T., 16 Mar 2010, In : European Journal of Operational Research. 201, 3, p. 909-920 12 p.

Research output: Contribution to journalArticle

Marketing
Drugs
Factor analysis
Regression analysis
Drug products
Teenagers
Smoking
Politicians
Cigarette consumption
Longitudinal research
2009
14 Citations (Scopus)

Brand switching in clothing: The role of variety-seeking drive and product category-level characteristics

Michaelidou, N. & Dibb, S., 27 Apr 2009, In : International Journal of Consumer Studies. 33, 3, p. 322-326 5 p.

Research output: Contribution to journalArticle

Clothing
Pleasure
Drive
Propensity
Brand switching
26 Citations (Scopus)

Bridging the segmentation theory/practice divide

Dibb, S. & Simkin, L., 2009, In : Journal of Marketing Management. 25, 3-4, p. 219-225 7 p.

Research output: Contribution to journalArticle

Open Access
Practice theory
Segmentation
Productivity
Research agenda
Productivity improvement
42 Citations (Scopus)

Implementation rules to bridge the theory/practice divide in market segmentation

Dibb, S. & Simkin, L., 2009, In : Journal of Marketing Management. 25, 3-4, p. 375-396 22 p.

Research output: Contribution to journalArticle

Market segmentation
Practice theory
Segmentation
2008
6 Citations (Scopus)

Diagnosing and treating operational and implementation barriers in synoptic marketing planning

Dibb, S., Simkin, L. & Wilson, D., Jul 2008, In : Industrial Marketing Management. 37, 5, p. 539-553 15 p.

Research output: Contribution to journalArticle

Marketing planning
Planning process
Diagnostics
Marketing
Strategic marketing
14 Citations (Scopus)

The effect of health, cosmetic and social antismoking information themes on adolescents' beliefs about smoking

Michaelidou, N., Dibb, S. & Ali, H., 2008, In : International Journal of Advertising. 27, 2, p. 235-250 16 p.

Research output: Contribution to journalArticle

cosmetics
Cosmetics
smoking
Health
adolescent
2005
126 Citations (Scopus)

Managing corporate identity: An internal perspective

Simões, C., Dibb, S. & Fisk, R. P., Mar 2005, In : Journal of the Academy of Marketing Science. 33, 2, p. 153-168 16 p.

Research output: Contribution to journalArticle

Corporate identity
Identity management
Progression
Dissemination
Endorsements
2004
31 Citations (Scopus)

Relationship marketing and CRM: A financial services case study

Dibb, S. & Meadows, M., Jun 2004, In : Journal of Strategic Marketing. 12, 2, p. 111-125 15 p.

Research output: Contribution to journalArticle

Financial services
Retail
Investing
Staff
Customer relationship
2003
6 Citations (Scopus)

Marketing educators: Addressing implementation in core courses

Dibb, S. & Simkin, L., 1 Jan 2003, In : Journal of Strategic Marketing. 11, 1, p. 3-13 11 p.

Research output: Contribution to journalArticle

Marketing
Impediments
Upgrade
Textbooks
Marketing function
2002
51 Citations (Scopus)

Marketing knowledge and the value of segmentation

Dibb, S., Stern, P. & Wensley, R., 1 Apr 2002, In : Marketing Intelligence & Planning. 20, 2, p. 113-119 7 p.

Research output: Contribution to journalArticle

Marketing
Segmentation
Evaluation
Market segmentation
Business performance
2001
78 Citations (Scopus)

Market Segmentation: Diagnosing and Treating the Barriers

Dibb, S. & Simkin, L., Nov 2001, In : Industrial Marketing Management. 30, 8, p. 609-625 17 p.

Research output: Contribution to journalArticle

Market segmentation
Segmentation
Benefit segmentation
Reviewing
Literature review
32 Citations (Scopus)

New millennium, new segments: Moving towards the segment of one?

Dibb, S., 1 Jan 2001, In : Journal of Strategic Marketing. 9, 3, p. 193-213 21 p.

Research output: Contribution to journalArticle

Segmentation
Marketing
Market segmentation
Purchasing
One-to-one marketing
122 Citations (Scopus)

Rethinking the brand concept: New brand orientation

Simões, C. & Dibb, S., 1 Dec 2001, In : Corporate Communications: An International Journal. 6, 4, p. 217-224 8 p.

Research output: Contribution to journalArticle

Branding
Brand orientation
Environmental change
Literature review
Brand management
64 Citations (Scopus)

The application of a relationship marketing perspective in retail banking

Dibb, S. & Meadows, M., 2001, In : The Service Industries Journal. 21, 1, p. 169-194 26 p.

Research output: Contribution to journalArticle

Marketing
Industry
Retail banking
Retail
Marketing models
2000
7 Citations (Scopus)

Further Thoughts on the Marketing Trifid: The Case of Marketing Orientation

Dibb, S. & Stern, P., 1 Dec 2000, In : Journal of Marketing Education. 22, 3, p. 214-224 11 p.

Research output: Contribution to journalArticle

marketing
instructor
teacher
Marketing
Marketing orientation
1999
35 Citations (Scopus)

Criteria guiding segmentation implementation: Reviewing the evidence

Dibb, S., 1 Jan 1999, In : Journal of Strategic Marketing. 7, 2, p. 107-129 23 p.

Research output: Contribution to journalArticle

Reviewing
Segmentation
Guidance
Market segmentation
Check list
1998
26 Citations (Scopus)
Marketing
Industry
Retail
Financial services
Market segmentation