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Research Output 1991 2019

2019

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

Liu, H., Jayawardhena, C., Dibb, S. & Ranaweera, C., 19 Jun 2019, In : Tourism Management. 75, p. 381-392 12 p.

Research output: Contribution to journalArticle

Hotels
trade-off
justice
electronics
Recovery
1 Citation (Scopus)

Institutional trustworthiness and national security governance: Evidence from six European countries

Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E., Jan 2019, In : Governance: An International Journal of Policy Administration and Institutions. 32, 1, p. 103-121 19 p.

Research output: Contribution to journalArticle

trustworthiness
national security
governance
evidence
privacy
2018

A CRM-based pathway to improving organisational responsiveness: an empirical study

Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M., 18 Dec 2018, In : Journal of Strategic Marketing. (In-press), p. (In-press)

Research output: Contribution to journalArticle

Pathway
Customer relationship management
Responsiveness
Empirical study
Empowerment
2 Citations (Scopus)

Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

Fenton-O'Creevy, M., Dibb, S. & Furnham, A., Mar 2018, In : Psychology & Marketing. 35, 3, p. 175–188 13 p.

Research output: Contribution to journalArticle

Emotions
Impulsive Behavior
Marketing
Research
Research Personnel
2 Citations (Scopus)
20 Downloads (Pure)

Beyond the security paradox: Ten criteria for a socially informed security policy

Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E., 1 Aug 2018, In : Public Understanding of Science. 27, 6, p. 638-654 17 p.

Research output: Contribution to journalArticle

Open Access
File
security policy
citizen
Technology
European security
surveillance
6 Citations (Scopus)

Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A., Dec 2018, In : Journal of Business Research. 93, p. 67-78 12 p.

Research output: Contribution to journalArticle

Decision making
Environmental change
Cohesion
Strategic decision making
Levels of analysis

Chinese relationship management: a qualitative study of banking in New Zealand

Chai, J. C. Y. & Dibb, S., 2018, In : Journal of Strategic Marketing. 26, 3, p. 205-222 18 p.

Research output: Contribution to journalArticle

Service provider
Relationship management
New Zealand
Banking
Qualitative study

Community Energy: A new democratised energy system?

Roby, H. & Dibb, S., 18 Sep 2018, BIEE Consumers at the Heart of the Energy System Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Decarbonization
District heating
Wind turbines
Wire
Industry

Community Energy: Transitioning to a new democratised energy system

Roby, H. & Dibb, S., 12 Jun 2018.

Research output: Contribution to conferencePaper

Decarbonization
District heating
Wind turbines
Wire
Industry
6 Citations (Scopus)
5 Downloads (Pure)

Empirically testing the concept of value-in-behavior and its relevance for social marketing

Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G., 1 Jan 2018, In : Journal of Business Research. 82, p. 56-67 12 p.

Research output: Contribution to journalArticle

Open Access
File
Testing
Social marketing
Latent class
Perceived value
Energy efficiency

Powering Community Energy Through More Effective Segmentation Practice

Dibb, S. & Roby, H., 2018, In : Social Business. 8, 1, p. 3-12 10 p.

Research output: Contribution to journalArticle

energy
community
sustainability
segmentation
public sector

Responsible personal finance: Three fundamental questions

Appleyard, L. & Dibb, S., 1 Mar 2018, In : Social Business. 8, 1, p. 57-63 7 p.

Research output: Contribution to journalArticle

finance
interdisciplinary research
everyday life
responsibility
experience

Working-Age Money-Management Commissioning Plan Response

Appleyard, L. & Dibb, S., 9 Jul 2018, (Unpublished)

Research output: Other contribution

2017
1 Citation (Scopus)
15 Downloads (Pure)

The role of customer management capabilities in public-private partnerships

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K., 2017, In : Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

Research output: Contribution to journalArticle

Open Access
File
Management capability
Customer management
Synergy
Public-private partnerships
Government
2016
2 Citations (Scopus)

Changing times for social marketing segmentation

Dibb, S., 1 Jan 2016, Segmentation in Social Marketing: Process, Methods and Application. Dietrich, T., Rundle-Thiele, S. & Kubacki, K. (eds.). Singapore: Springer Verlag, p. 41-59 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Social Marketing
Marketing
Administrative Personnel
Research Personnel
Segmentation

Marketing: Concepts and Strategies

Dibb, S., Simkin, L., Pride, W. & Ferrell, O. C., 2016, 7th Edition ed. Cengage Learning EMEA. 816 p.

Research output: Book/ReportBook

Marketing concept
Marketing
Marketing strategy
Social media marketing
Strategizing

Market Segmentation and Segment Strategy

Simkin, L. & Dibb, S., May 2016, Marketing Theory. Baker, M. J. & Saren, M. (eds.). 3 ed. SAGE Publications, p. 251-282 31 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

20 Citations (Scopus)
148 Downloads (Pure)
Open Access
File
Clothing
Consumer Behavior
Consumer behaviour
Recycling
Interviews
11 Citations (Scopus)
7 Downloads (Pure)

The co-production of value in digital, university-industry R&D collaborative projects

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S., Jul 2016, In : Industrial Marketing Management. 56, p. 86-96 11 p.

Research output: Contribution to journalArticle

Open Access
File
Industry
Interaction
Resources
Co-production
Conceptual framework
8 Citations (Scopus)
48 Downloads (Pure)

Troubled Waters: The Transformation of Marketing in a Digital World

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M., 2016, In : European Journal of Marketing. 50, 12, p. 2103-2133

Research output: Contribution to journalArticle

Open Access
File
Marketing
Water
Marketers
Accountability
Market selection
4 Citations (Scopus)

Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

Canhoto, A. I. & Dibb, S., 12 Feb 2016, In : Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

Research output: Contribution to journalArticle

Consumer vulnerability
Economic environment
Vulnerability
Factors
Recession
2015
10 Citations (Scopus)

Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. & Canhoto, A., 1 Oct 2015, In : Qualitative Research. 15, 5, p. 551-567 17 p.

Research output: Contribution to journalArticle

research project
research approach
funding
Multidisciplinary Research
Vignettes

Foreword by Sally Dibb

Dibb, S., 19 Feb 2015, Ethical and Social Marketing in Asia: Incorporating Fairness Management. Nguyen, B. & Rowley, C. (eds.). Elsevier, p. xxix

Research output: Chapter in Book/Report/Conference proceedingForeword/postscript

Is Marketing in the Digital Era Losing its Magic?

Simkin, L., Dibb, S., Quinn, L., Canhoto, A. & Analogbei, M., 2015, Academy of Marketing Conference. Limerick

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

17 Citations (Scopus)
372 Downloads (Pure)

Performing market segmentation: A performative perspective

Venter, P., Wright, A. & Dibb, S., 2 Jan 2015, In : Journal of Marketing Management. 31, 1-2, p. 62-83 22 p.

Research output: Contribution to journalArticle

Open Access
File
Marketing
Market segmentation
Marketing practices
Longitudinal study
Marketing theory

Preparing for the future – how managers perceive, interpret and assess the impact of digital technologies for business

Canhoto, A., Dibb, S., Simkin, L., Quinn, L. & Analogbei, M., 2015, Hawaii International Conference on System Services. Manoa

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

The Private Security State: Surveillance, Consumer Data and the War on Terror

Ball, K., Daniel, E., Dibb, S., Meadows, M., Spiller, K. & Canhoto, A., 2015, 1 ed. Copenhagen: CBS Press. 243 p.

Research output: Book/ReportBook

surveillance
private sector
terrorism
customer
national security
2014

Assessing the Impact of Social Media in Marketing Information Systems

Canhoto, A., Dibb, S., Simkin, L., Quinn, L. & Analogbei, M., 2014, Academy of Marketing Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Social media
Marketing information systems
Market analysis
Digital marketing
Competitive analysis
7 Citations (Scopus)
17 Downloads (Pure)

Establishing the scope of marketing practice: Insights from practitioners

Dibb, S., Simões, C. & Wensley, R., 2014, In : European Journal of Marketing. 48, 1, p. 380-404 25 p.

Research output: Contribution to journalArticle

Open Access
File
Marketing practices
Mixed methods
Data sources
Marketers
Marketing
7 Citations (Scopus)
18 Downloads (Pure)

How consumer acculturation influences interpersonal trust

Chai, J. C. Y. & Dibb, S., Feb 2014, In : Journal of Marketing Management. 30, 1-2, p. 60-89 30 p.

Research output: Contribution to journalArticle

Open Access
File
Interpersonal trust
Acculturation
Immigrants
Moderating effect
Multi-group analysis
2 Citations (Scopus)

Taking responsibility for border security: Commercial interests in the face of e-Borders

Dibb, S., Ball, K., Canhoto, A., Daniel, E., Meadows, M. & Spiller, K., 2014, In : Tourism Management. 42, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

Information services
Macros
Decision making
travel
responsibility
2 Citations (Scopus)

The manifestation of culture in product purchase: A cross-cultural comparison

Lindridge, A., Vijaygopal, R. & Dibb, S., 1 Dec 2014, In : Journal of Marketing Analytics. 2, 4, p. 250-263 14 p., BFjma201417.

Research output: Contribution to journalArticle

Consumer Behaviour
India
Decision Making
Culture
Purchase
29 Citations (Scopus)
58 Downloads (Pure)
Open Access
File
Organizational culture
Organizational commitment
Market orientation
Nonprofit organization
Organizational performance
36 Citations (Scopus)

Up, up and away: social marketing breaks free

Dibb, S., 22 Aug 2014, In : Journal of Marketing Management. 30, 11-12, p. 1159-1185 27 p.

Research output: Contribution to journalArticle

Social marketing
Legitimacy
Marketing
Reviewing
Place marketing
2 Citations (Scopus)

Working on the edge: Remediation work in the UK retail travel sector

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. & Spiller, K., 1 Apr 2014, In : Work, Employment and Society. 28, 2, p. 305-322 18 p.

Research output: Contribution to journalArticle

travel
regime
financial service
national security
private sector
2013

Leadership Teams Rediscover Market Analysis in Seeking Competitive Advantage and Growth During Economic Uncertainty

Simkin, L. & Dibb, S., 2013, Competitive Intelligence, Analysis and Strategy. Wright, S. (ed.). 1 ed. Routledge, p. 99-108 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Marketing Essentials, 2nd Edition

Simkin, L. & Dibb, S., 2013, Cengage Learning EMEA.

Research output: Book/ReportBook

Marketing
Marketing management
Module
Strategic marketing
Undergraduate

Market segmentation success: Making it happen!

Dibb, S. & Simkin, L., 1 Jan 2013, Taylor and Francis. 188 p.

Research output: Book/ReportBook

Market segmentation
Segmentation
Marketing
Marketing management
Market selection
41 Citations (Scopus)
515 Downloads (Pure)
File
Social marketing
Marketing theory
Design methodology
Politicians
Managers
4 Citations (Scopus)

Social media's impact on market segmentation and CRM

Simkin, L. & Dibb, S., Aug 2013, In : Journal of Strategic Marketing. 21, 5, p. 391-393 3 p.

Research output: Contribution to journalEditorial

2012
4 Citations (Scopus)
Consumer Behaviour
Taxonomy
Life
Marketing
Style
6 Citations (Scopus)
Market analysis
Marketing
Team leadership
Competitive advantage
Economic uncertainty
14 Citations (Scopus)

Progress in customer relationship management adoption: A cross-sector study

Meadows, M. & Dibb, S., Jul 2012, In : Journal of Strategic Marketing. 20, 4, p. 323-344 22 p.

Research output: Contribution to journalArticle

Customer relationship management
Government
Public sector
Finance
Professional services

Taking Social and Environmental Responsibility for Fashion

Roby, H., Dibb, S., Harris, F., Eckert, C. & Earl, C., May 2012.

Research output: Contribution to conferencePaper

2011
5 Citations (Scopus)

Segmenting the energy market: Problems and successes

Simkin, L. & Dibb, S., 20 Sep 2011, In : Marketing Intelligence & Planning. 29, 6, p. 580-592 13 p.

Research output: Contribution to journalArticle

Energy market
Segmentation
Market segmentation
Marketing management
Purchase
2010
92 Citations (Scopus)

Consumer trust in the online retail context: Exploring the antecedents and consequences

Chen, J. & Dibb, S., Apr 2010, In : Psychology and Marketing. 27, 4, p. 323-346 24 p.

Research output: Contribution to journalArticle

Privacy
Marketing
Communication
Retail
Web sites
1 Citation (Scopus)

Debate: Research impact or career progression?

Dibb, S. & Quinn, L., 5 Nov 2010, In : Public Money & Management. 30, 6, p. 326-328 3 p.

Research output: Contribution to journalComment/debate

8 Citations (Scopus)

Democracy, surveillance and "knowing what's good for you": The private sector origins of profiling and the birth of "citizen relationship management"

Ball, K., Daniel, E., Dibb, S. & Meadows, M., 11 Jun 2010, Surveillance and Democracy. Haggerty, K. D. & Samatas, M. (eds.). Routledge, p. 111-126 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

9 Citations (Scopus)

Evaluating market-segmentation research priorities: Targeting re-emancipation

Quinn, L. & Dibb, S., 6 Dec 2010, In : Journal of Marketing Management. 26, 13-14, p. 1239-1255 17 p.

Research output: Contribution to journalArticle

Emancipation
Research priorities
Market segmentation
Research agenda
Targeting

Evaluating Research Priorities in Market Segmentation

Quinn, L. & Dibb, S., 2010, Academy of Marketing Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding