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Research Output

2020
2019

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

Liu, H., Jayawardhena, C., Dibb, S. & Ranaweera, C., 1 Dec 2019, In : Tourism Management. 75, p. 381-392 12 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)

Future pathways to mainstreaming community energy

Roby, H. & Dibb, S., 1 Dec 2019, In : Energy Policy. 135, p. (In-Press) 111020.

Research output: Contribution to journalArticle

3 Citations (Scopus)

Institutional trustworthiness and national security governance: Evidence from six European countries

Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E., Jan 2019, In : Governance: An International Journal of Policy Administration and Institutions. 32, 1, p. 103-121 19 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)

Managing My Money for the Just About Managing

Brambley, W., Akter, S., Appleyard, L., Aslam, H., Degli Esposti, S., Dibb, S., Monne, J., Morris, J., Nguyen, T., Oliver, M., Roby, H., Siemers, O. & Zaksaite, T., 1 Sep 2019

Research output: Book/ReportCommissioned report

Open Access
File
60 Downloads (Pure)
Open Access
File
52 Downloads (Pure)
2018

A CRM-based pathway to improving organisational responsiveness: an empirical study

Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M., 16 Dec 2018, In : Journal of Strategic Marketing. (In-press), p. (In-press)

Research output: Contribution to journalArticle

Open Access
File

Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

Fenton-O'Creevy, M., Dibb, S. & Furnham, A., Mar 2018, In : Psychology & Marketing. 35, 3, p. 175–188 13 p.

Research output: Contribution to journalArticle

Open Access
File
10 Citations (Scopus)
2 Downloads (Pure)

Beyond the security paradox: Ten criteria for a socially informed security policy

Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E., 1 Aug 2018, In : Public Understanding of Science. 27, 6, p. 638-654 17 p.

Research output: Contribution to journalArticle

Open Access
File
3 Citations (Scopus)
23 Downloads (Pure)

Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A., Dec 2018, In : Journal of Business Research. 93, p. 67-78 12 p.

Research output: Contribution to journalArticle

Open Access
File
25 Citations (Scopus)
2 Downloads (Pure)

Chinese relationship management: a qualitative study of banking in New Zealand

Chai, J. C. Y. & Dibb, S., 2018, In : Journal of Strategic Marketing. 26, 3, p. 205-222 18 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)

Community Energy: A new democratised energy system?

Roby, H. & Dibb, S., 18 Sep 2018, BIEE Consumers at the Heart of the Energy System Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Community Energy: Transitioning to a new democratised energy system

Roby, H. & Dibb, S., 12 Jun 2018.

Research output: Contribution to conferencePaper

Empirically testing the concept of value-in-behavior and its relevance for social marketing

Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G., 1 Jan 2018, In : Journal of Business Research. 82, p. 56-67 12 p.

Research output: Contribution to journalArticle

Open Access
File
15 Citations (Scopus)
21 Downloads (Pure)

Powering Community Energy Through More Effective Segmentation Practice

Dibb, S. & Roby, H., 2018, In : Social Business. 8, 1, p. 3-12 10 p.

Research output: Contribution to journalArticle

Open Access
File
18 Downloads (Pure)

Responsible personal finance: Three fundamental questions

Appleyard, L. & Dibb, S., 1 Mar 2018, In : Social Business. 8, 1, p. 57-63 7 p.

Research output: Contribution to journalArticle

Open Access
File
14 Downloads (Pure)

Working-Age Money-Management Commissioning Plan Response

Appleyard, L. & Dibb, S., 9 Jul 2018, (Unpublished)

Research output: Other contribution

2017

The role of customer management capabilities in public-private partnerships

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K., 2017, In : Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

Research output: Contribution to journalArticle

Open Access
File
3 Citations (Scopus)
15 Downloads (Pure)
2016

Changing times for social marketing segmentation

Dibb, S., 1 Jan 2016, Segmentation in Social Marketing: Process, Methods and Application. Dietrich, T., Rundle-Thiele, S. & Kubacki, K. (eds.). Singapore: Springer Verlag, p. 41-59 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Citations (Scopus)

Marketing: Concepts and Strategies

Dibb, S., Simkin, L., Pride, W. & Ferrell, O. C., 2016, 7th Edition ed. Cengage Learning EMEA. 816 p.

Research output: Book/ReportBook

Market Segmentation and Segment Strategy

Simkin, L. & Dibb, S., May 2016, Marketing Theory. Baker, M. J. & Saren, M. (eds.). 3 ed. SAGE Publications, p. 251-282 31 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Open Access
File
36 Citations (Scopus)
498 Downloads (Pure)

The co-production of value in digital, university-industry R&D collaborative projects

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S., Jul 2016, In : Industrial Marketing Management. 56, p. 86-96 11 p.

Research output: Contribution to journalArticle

Open Access
File
20 Citations (Scopus)
15 Downloads (Pure)

Troubled Waters: The Transformation of Marketing in a Digital World

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M., 2016, In : European Journal of Marketing. 50, 12, p. 2103-2133

Research output: Contribution to journalArticle

Open Access
File
17 Citations (Scopus)
75 Downloads (Pure)

Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

Canhoto, A. I. & Dibb, S., 12 Feb 2016, In : Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

Research output: Contribution to journalArticle

7 Citations (Scopus)
2015

Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. & Canhoto, A., 1 Oct 2015, In : Qualitative Research. 15, 5, p. 551-567 17 p.

Research output: Contribution to journalArticle

11 Citations (Scopus)

Foreword by Sally Dibb

Dibb, S., 19 Feb 2015, Ethical and Social Marketing in Asia: Incorporating Fairness Management. Nguyen, B. & Rowley, C. (eds.). Elsevier, p. xxix

Research output: Chapter in Book/Report/Conference proceedingForeword/postscript

Is Marketing in the Digital Era Losing its Magic?

Simkin, L., Dibb, S., Quinn, L., Canhoto, A. & Analogbei, M., 2015, Academy of Marketing Conference. Limerick

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Preparing for the future – how managers perceive, interpret and assess the impact of digital technologies for business

Canhoto, A., Dibb, S., Simkin, L., Quinn, L. & Analogbei, M., 2015, Hawaii International Conference on System Services. Manoa

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

The Private Security State: Surveillance, Consumer Data and the War on Terror

Ball, K., Daniel, E., Dibb, S., Meadows, M., Spiller, K. & Canhoto, A., 2015, 1 ed. Copenhagen: CBS Press. 243 p.

Research output: Book/ReportBook

2014

Assessing the Impact of Social Media in Marketing Information Systems

Canhoto, A., Dibb, S., Simkin, L., Quinn, L. & Analogbei, M., 2014, Academy of Marketing Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Establishing the scope of marketing practice: Insights from practitioners

Dibb, S., Simões, C. & Wensley, R., 2014, In : European Journal of Marketing. 48, 1, p. 380-404 25 p.

Research output: Contribution to journalArticle

Open Access
File
10 Citations (Scopus)
61 Downloads (Pure)

How consumer acculturation influences interpersonal trust

Chai, J. C. Y. & Dibb, S., Feb 2014, In : Journal of Marketing Management. 30, 1-2, p. 60-89 30 p.

Research output: Contribution to journalArticle

Open Access
File
10 Citations (Scopus)
28 Downloads (Pure)

Taking responsibility for border security: Commercial interests in the face of e-Borders

Dibb, S., Ball, K., Canhoto, A., Daniel, E., Meadows, M. & Spiller, K., 2014, In : Tourism Management. 42, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)

The manifestation of culture in product purchase: A cross-cultural comparison

Lindridge, A., Vijaygopal, R. & Dibb, S., 1 Dec 2014, In : Journal of Marketing Analytics. 2, 4, p. 250-263 14 p., BFjma201417.

Research output: Contribution to journalArticle

4 Citations (Scopus)
Open Access
File
42 Citations (Scopus)
197 Downloads (Pure)

Up, up and away: social marketing breaks free

Dibb, S., 22 Aug 2014, In : Journal of Marketing Management. 30, 11-12, p. 1159-1185 27 p.

Research output: Contribution to journalArticle

51 Citations (Scopus)

Working on the edge: Remediation work in the UK retail travel sector

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. & Spiller, K., 1 Apr 2014, In : Work, Employment and Society. 28, 2, p. 305-322 18 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)
2013

Leadership Teams Rediscover Market Analysis in Seeking Competitive Advantage and Growth During Economic Uncertainty

Simkin, L. & Dibb, S., 2013, Competitive Intelligence, Analysis and Strategy. Wright, S. (ed.). 1 ed. Routledge, p. 99-108 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Marketing Essentials, 2nd Edition

Simkin, L. & Dibb, S., 2013, Cengage Learning EMEA.

Research output: Book/ReportBook

Market segmentation success: Making it happen!

Dibb, S. & Simkin, L., 1 Jan 2013, Taylor and Francis. 188 p.

Research output: Book/ReportBook

File
48 Citations (Scopus)
966 Downloads (Pure)

Social media's impact on market segmentation and CRM

Simkin, L. & Dibb, S., Aug 2013, In : Journal of Strategic Marketing. 21, 5, p. 391-393 3 p.

Research output: Contribution to journalEditorial

4 Citations (Scopus)
2012
6 Citations (Scopus)
7 Citations (Scopus)

Progress in customer relationship management adoption: A cross-sector study

Meadows, M. & Dibb, S., Jul 2012, In : Journal of Strategic Marketing. 20, 4, p. 323-344 22 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)

Taking Social and Environmental Responsibility for Fashion

Roby, H., Dibb, S., Harris, F., Eckert, C. & Earl, C., May 2012.

Research output: Contribution to conferencePaper

2011

Segmenting the energy market: Problems and successes

Simkin, L. & Dibb, S., 20 Sep 2011, In : Marketing Intelligence & Planning. 29, 6, p. 580-592 13 p.

Research output: Contribution to journalArticle

5 Citations (Scopus)
2010

Consumer trust in the online retail context: Exploring the antecedents and consequences

Chen, J. & Dibb, S., Apr 2010, In : Psychology and Marketing. 27, 4, p. 323-346 24 p.

Research output: Contribution to journalArticle

103 Citations (Scopus)