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Research Output 1991 2018

2018

A CRM-based pathway to improving organisational responsiveness: an empirical study

Batista, L., Dibb, S., Meadows, M., Hinton, M. & Analogbei, M. 19 Oct 2018 (Accepted/In press) In : Journal of Strategic Marketing. (In-press), p. (In-press)

Research output: Contribution to journalArticle

Pathway
Customer relationship management
Responsiveness
Empirical study
Empowerment
1 Citations

Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self-regulation?

Fenton-O'Creevy, M., Dibb, S. & Furnham, A. 9 Feb 2018 In : Psychology & Marketing. 35, 3, p. 175–188 13 p.

Research output: Contribution to journalArticle

Emotions
Impulsive Behavior
Marketing
Research
Research Personnel
1 Citations

Beyond the security paradox: Ten criteria for a socially informed security policy

Pavone, V., Ball, K., Degli Esposti, S., Dibb, S. & Santiago-Gomez, E. 1 Aug 2018 In : Public Understanding of Science. 27, 6, p. 638-654 17 p.

Research output: Contribution to journalArticle

Open Access
File
security policy
citizen
Technology
European security
surveillance
2 Citations

Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Cahnoto, A. 1 Sep 2018 In : Journal of Business Research. 93, p. 67-78 12 p.

Research output: Contribution to journalReview article

Decision making
Environmental change
Cohesion
Strategic decision making
Levels of analysis

Community Energy: A new democratised energy system?

Roby, H. & Dibb, S. 18 Sep 2018 BIEE Consumers at the Heart of the Energy System Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Decarbonization
District heating
Wind turbines
Wire
Industry

Community Energy: Transitioning to a new democratised energy system

Roby, H. & Dibb, S. 12 Jun 2018

Research output: Contribution to conferencePaper

Decarbonization
District heating
Wind turbines
Wire
Industry
3 Citations

Empirically testing the concept of value-in-behavior and its relevance for social marketing

Gordon, R., Dibb, S., Magee, C., Cooper, P. & Waitt, G. 1 Jan 2018 In : Journal of Business Research. 82, p. 56-67 12 p.

Research output: Contribution to journalArticle

Testing
Social marketing
Latent class
Perceived value
Energy efficiency

Institutional trustworthiness and national security governance: Evidence from six European countries

Ball, K., Degli Esposti, S., Dibb, S., Pavone, V. & Santiago-Gomez, E. 27 Aug 2018 In : Governance. (In-Press), p. (In-Press) 19 p.

Research output: Contribution to journalArticle

trustworthiness
national security
governance
evidence
privacy

Powering Community Energy Through More Effective Segmentation Practice

Dibb, S. & Roby, H. 1 Mar 2018 In : Social Business. 8, 1, p. 3-12 10 p.

Research output: Contribution to journalArticle

energy
community
sustainability
segmentation
public sector

Responsible personal finance: Three fundamental questions

Appleyard, L. & Dibb, S. 30 Jun 2018 In : Social Business. 8, 1, p. 57-63 7 p.

Research output: Contribution to journalArticle

finance
interdisciplinary research
everyday life
responsibility
experience

Working-Age Money-Management Commissioning Plan Response

Appleyard, L. & Dibb, S. 9 Jul 2018 (Unpublished)

Research output: Other contribution

2017
1 Citations

The role of customer management capabilities in public-private partnerships

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S. & Spiller, K. 2017 In : Journal of Strategic Marketing. 25, 5-6, p. 384-404 21 p.

Research output: Contribution to journalArticle

Open Access
File
Management capability
Customer management
Synergy
Public-private partnerships
Government
2016
2 Citations

Changing times for social marketing segmentation

Dibb, S. 1 Jan 2016 Segmentation in Social Marketing: Process, Methods and Application. Dietrich, T., Rundle-Thiele, S. & Kubacki, K. (eds.). Singapore: Springer Verlag, p. 41-59 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Social Marketing
Marketing
Administrative Personnel
Research Personnel
Segmentation

Chinese relationship management: a qualitative study of banking in New Zealand

Chai, J. C. Y. & Dibb, S. 6 Jul 2016 In : Journal of Strategic Marketing. (in press), p. (in press) 18 p.

Research output: Contribution to journalArticle

Service provider
Relationship management
New Zealand
Banking
Qualitative study

Marketing: Concepts and Strategies

Dibb, S., Simkin, L., Pride, W. & Ferrell, O. C. 2016 7th Edition ed. Cengage Learning EMEA. 816 p.

Research output: Book/ReportBook

Marketing concept
Marketing
Marketing strategy
Social media marketing
Strategizing

Market Segmentation and Segment Strategy

Simkin, L. & Dibb, S. May 2016 Marketing Theory. Baker, M. J. & Saren, M. (eds.). 3 ed. Sage, p. 251-282 31 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

11 Citations
Open Access
File
Clothing
Consumer Behavior
Consumer behaviour
Recycling
Interviews
7 Citations

The co-production of value in digital, university-industry R&D collaborative projects

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S. Jul 2016 In : Industrial Marketing Management. 56, p. 86-96 11 p.

Research output: Contribution to journalArticle

Open Access
File
Industry
Interaction
Resources
Co-production
Conceptual framework
4 Citations

Troubled Waters: The Transformation of Marketing in a Digital World

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. & Analogbei, M. 2016 In : European Journal of Marketing. 50, 12, p. 2103-2133

Research output: Contribution to journalArticle

Open Access
File
Marketing
Water
Marketers
Accountability
Market selection
3 Citations

Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability

Canhoto, A. I. & Dibb, S. 12 Feb 2016 In : Journal of Marketing Management. 32, 3-4, p. 335-356 22 p.

Research output: Contribution to journalArticle

Consumer vulnerability
Economic environment
Vulnerability
Factors
Recession
2015
10 Citations

Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. & Canhoto, A. 1 Oct 2015 In : Qualitative Research. 15, 5, p. 551-567 17 p.

Research output: Contribution to journalArticle

research project
research approach
funding
Multidisciplinary Research
Vignettes

Foreword by Sally Dibb

Dibb, S. 19 Feb 2015 Ethical and Social Marketing in Asia: Incorporating Fairness Management. Nguyen, B. & Rowley, C. (eds.). Elsevier, p. xxix

Research output: Chapter in Book/Report/Conference proceedingForeword/postscript

Is Marketing in the Digital Era Losing its Magic?

Simkin, L., Dibb, S., Quinn, L., Canhoto, A. & Analogbei, M. 2015 Academy of Marketing Conference. Limerick

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

13 Citations

Performing market segmentation: A performative perspective

Venter, P., Wright, A. & Dibb, S. 2 Jan 2015 In : Journal of Marketing Management. 31, 1-2, p. 62-83 22 p.

Research output: Contribution to journalArticle

Open Access
File
Marketing
Market segmentation
Marketing practices
Longitudinal study
Marketing theory

Preparing for the future – how managers perceive, interpret and assess the impact of digital technologies for business

Canhoto, A., Dibb, S., Simkin, L., Quinn, L. & Analogbei, M. 2015 Hawaii International Conference on System Services. Manoa

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

The Private Security State: Surveillance, Consumer Data and the War on Terror

Ball, K., Daniel, E., Dibb, S., Meadows, M., Spiller, K. & Canhoto, A. 2015 1 ed. Copenhagen: CBS Press. 243 p.

Research output: Book/ReportBook

surveillance
private sector
terrorism
customer
national security
2014

Assessing the Impact of Social Media in Marketing Information Systems

Canhoto, A., Dibb, S., Simkin, L., Quinn, L. & Analogbei, M. 2014 Academy of Marketing Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

Social media
Marketing information systems
Market analysis
Digital marketing
Competitive analysis
5 Citations

Establishing the scope of marketing practice: Insights from practitioners

Dibb, S., Simões, C. & Wensley, R. 2014 In : European Journal of Marketing. 48, 1, p. 380-404 25 p.

Research output: Contribution to journalArticle

Open Access
File
Marketing practices
Mixed methods
Data sources
Marketers
Marketing
6 Citations

How consumer acculturation influences interpersonal trust

Chai, J. C. Y. & Dibb, S. Feb 2014 In : Journal of Marketing Management. 30, 1-2, p. 60-89 30 p.

Research output: Contribution to journalArticle

Open Access
File
Interpersonal trust
Acculturation
Immigrants
Moderating effect
Multi-group analysis
2 Citations

Taking responsibility for border security: Commercial interests in the face of e-Borders

Dibb, S., Ball, K., Canhoto, A., Daniel, E., Meadows, M. & Spiller, K. 2014 In : Tourism Management. 42, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

Information services
Macros
Decision making
travel
responsibility

The manifestation of culture in product purchase: A cross-cultural comparison

Lindridge, A., Vijaygopal, R. & Dibb, S. 1 Dec 2014 In : Journal of Marketing Analytics. 2, 4, p. 250-263 14 p., BFjma201417

Research output: Contribution to journalArticle

Consumer Behaviour
India
Decision Making
Culture
Purchase
20 Citations
Open Access
File
Organizational culture
Organizational commitment
Market orientation
Nonprofit organization
Organizational performance
33 Citations

Up, up and away: social marketing breaks free

Dibb, S. 22 Aug 2014 In : Journal of Marketing Management. 30, 11-12, p. 1159-1185 27 p.

Research output: Contribution to journalArticle

Social marketing
Legitimacy
Marketing
Reviewing
Place marketing
2 Citations

Working on the edge: Remediation work in the UK retail travel sector

Ball, K., Canhoto, A., Daniel, E., Dibb, S., Meadows, M. & Spiller, K. 1 Apr 2014 In : Work, Employment and Society. 28, 2, p. 305-322 18 p.

Research output: Contribution to journalArticle

travel
regime
financial service
national security
private sector
2013

Leadership Teams Rediscover Market Analysis in Seeking Competitive Advantage and Growth During Economic Uncertainty

Simkin, L. & Dibb, S. 2013 Competitive Intelligence, Analysis and Strategy. Wright, S. (ed.). 1 ed. Routledge, p. 99-108 9 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Marketing
Marketing management
Module
Strategic marketing
Undergraduate

Market segmentation success: Making it happen!

Dibb, S. & Simkin, L. 1 Jan 2013 Taylor and Francis. 188 p.

Research output: Book/ReportBook

Market segmentation
Segmentation
Marketing
Marketing management
Market selection
35 Citations
File
Social marketing
Marketing theory
Design methodology
Politicians
Managers
4 Citations

Social media's impact on market segmentation and CRM

Simkin, L. & Dibb, S. Aug 2013 In : Journal of Strategic Marketing. 21, 5, p. 391-393 3 p.

Research output: Contribution to journalEditorial

2012
4 Citations
Consumer Behaviour
Taxonomy
Life
Marketing
Style
6 Citations
Market analysis
Marketing
Team leadership
Competitive advantage
Economic uncertainty
14 Citations

Progress in customer relationship management adoption: A cross-sector study

Meadows, M. & Dibb, S. Jul 2012 In : Journal of Strategic Marketing. 20, 4, p. 323-344 22 p.

Research output: Contribution to journalArticle

Customer relationship management
Government
Public sector
Finance
Professional services

Taking Social and Environmental Responsibility for Fashion

Roby, H., Dibb, S., Harris, F., Eckert, C. & Earl, C. May 2012

Research output: Contribution to conferencePaper

2011
5 Citations

Segmenting the energy market: Problems and successes

Simkin, L. & Dibb, S. 20 Sep 2011 In : Marketing Intelligence & Planning. 29, 6, p. 580-592 13 p.

Research output: Contribution to journalArticle

Energy market
Segmentation
Market segmentation
Marketing management
Purchase
2010
82 Citations

Consumer trust in the online retail context: Exploring the antecedents and consequences

Chen, J. & Dibb, S. Apr 2010 In : Psychology and Marketing. 27, 4, p. 323-346 24 p.

Research output: Contribution to journalArticle

Privacy
Marketing
Communication
Retail
Web sites
1 Citations

Debate: Research impact or career progression?

Dibb, S. & Quinn, L. 5 Nov 2010 In : Public Money & Management. 30, 6, p. 326-328 3 p.

Research output: Contribution to journalComment/debate

8 Citations

Democracy, surveillance and "knowing what's good for you": The private sector origins of profiling and the birth of "citizen relationship management"

Ball, K., Daniel, E., Dibb, S. & Meadows, M. 11 Jun 2010 Surveillance and Democracy. Haggerty, K. D. & Samatas, M. (eds.). Routledge, p. 111-126 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

8 Citations

Evaluating market-segmentation research priorities: Targeting re-emancipation

Quinn, L. & Dibb, S. 6 Dec 2010 In : Journal of Marketing Management. 26, 13-14, p. 1239-1255 17 p.

Research output: Contribution to journalArticle

Emancipation
Research priorities
Market segmentation
Research agenda
Targeting

Evaluating Research Priorities in Market Segmentation

Quinn, L. & Dibb, S. 2010 Academy of Marketing Conference.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

22 Citations

Judging the quality of customer segments: Segmentation effectiveness

Dibb, S. & Simkin, L. Apr 2010 In : Journal of Strategic Marketing. 18, 2, p. 113-131 19 p.

Research output: Contribution to journalArticle

Segmentation
Robustness
Efficacy
Longitudinal case study
Marketers