Activities per year
Kira is an organisational behaviour researcher. Based on her distinctive interest in personnel and leadership aspects she focused her studies (MSc BA at the Westfälische Wilhelms-Universität, Münster and BSc BA at the Ludwig-Maximilians-Universität, Munich) on Strategic Management and Human Resource Management (HRM) completed by Psychology and Marketing courses. Her PhD research (at the Centre for Trust, Peace and Social Relations (CTPSR), Coventry University, Coventry) has followed this sphere of interest and explores the repair of organisational trust. To gain extensive knowledge, continuously develop her skill set further and be able to translate research into practice, she took part in various seminars, workshops, case studies as well as cooperation projects, presented findings to industry partners and practitioners and undertook voluntarily a practical work placement in the HRM at the BMW AG, Munich. Thanks to the international focus of the Master studies and studying one semester in Paris (Université Panthéon-Assas, Paris II, Paris) as well as being part of the Centre for Trust, Peace and Social Relations (CTPSR) she is used to work in teams with different linguistic and cultural backgrounds and various areas of expertise. Kira started her PhD on trust repair in the banking sector in September 2014. In 2015 she already presented excerpts of her work at the EGOS (European Group for Organizational Studies) conference in Athens and the APROS/EGOS (Asia Pacific Researchers in Organization Studies/European Group for Organizational Studies) conference in Sydney. In 2016 Kira disseminated further findings of her work at the FINT (First International Network on Trust) conference in Dublin and in 2017 at the ANZAM (Australian and New Zealand Academy of Management) conference in Melbourne. In 2019 she presented parts of her final PhD research at the FINT (First International Network on Trust) conference in Switzerland. Furthermore, Kira has worked as a research assistant at the Centre for Trust, Peace and Social Relations (CTPSR) and has collaborated on various projects.
Organisational Trust, Trust in a Virtual Environment, Trust Repair in and between Organisations, Emotions, Communication, Control Mechanisms, Corporate Reputation
Research working title:
Trust Repair in the Banking Sector
Trust is an essential relationship part but could become harmed easily. The media is rife with notifications of trust violations. Those violations and their reports are nearly omnipresent. Especially in the business context such perceived violations could have detrimental effects such as performance declines. For instance, customers prefer to consume goods and services offered by trustworthy organisations and employees are less willing to invest in the relation with untrustworthy employers. In this context, the banking sector needs to be considered in particular because it has been suffering from hitting negative headlines and persisting low trust rates in comparison to other industries.
The trust repair literature is not matured yet and there are urgent calls for research on this topic. Thus, it is of enormous importance to examine in detail what causes trust repair or at least trust recovery and what measures are not exhausted yet. I have a keen interest in the perspective of people acting within the banking area. My research offers insights and recommendations on how to foster trust repair or at least recovery.
- H Social Sciences (General)
- Trust and Control in Organisations
- Trust Repair
- Corporate Reputation
- Human Resource Management
Activity: Participating in or organising an event › Participation in conference