Julian Robinson

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    Personal profile


    I am an Assistant Professor in the School of Marketing and Management at Coventry University. My teaching responsibilities cover a range of UG and PG modules relating to business and event management. I have previous experience of curriculum design developing new courses as well as experience of reviewing quality assurance processes at other Higher Education Institutions in my role as an External Examiner. I am a Senior Fellow of the Higher Education Academy and an ad-hoc reviewer for The International Journal of Contemporary Hospitality Management, Tourism Planning and Development, the Journal of Hospitality, Leisure, Sport and Tourism Education and the Journal of Hospitality Management.


    My doctoral research is in the area of customer disengagement with the aim to develop a model of customer disengagement recovery. I am under the Director of Studies, Dr. Husni Kharouf.

     Area of Expertise:

    • Customer disengagement
    • Event management
    • Service experience

    Research Interests

    • Customer disengagement
    • Technology in teaching

    PhD Project

    I am currently part way through a PhD. The aim of the research is to establish the determinant triggers that lead to customer disengagement from service providers.

    My supervisory team are Dr. Husni Kharouf (DoS) and Dr. Sophie Yang.

    Education/Academic qualification

    MA Hospitality Management

    1 Sep 20031 May 2005

    Award Date: 1 May 2005

    PGCE, University of Wolverhampton

    1 Sep 19991 May 2000

    Award Date: 1 May 2000

    BA (Hons) International Hospitality Management, University of Brighton

    1 Sep 19891 May 1993

    Award Date: 1 May 1993

    External positions

    External Examiner, University of Brighton

    1 Sep 20161 Jun 2020

    External Examiner, University of Wolverhampton

    1 Sep 20121 Jun 2016

    External Examiner, University of Central Lancashire

    1 Sep 20101 Jun 2015


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