• 32 Citations
  • 1 h-Index
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Personal profile


I am an Assistant Professor in the School of Marketing and Management at Coventry University. My teaching responsibilities cover a range of UG and PG modules relating to business and event management. I have previous experience of curriculum design developing new courses as well as experience of reviewing quality assurance processes at other Higher Education Institutions in my role as an External Examiner. I am a Senior Fellow of the Higher Education Academy and an ad-hoc reviewer for The International Journal of Contemporary Hospitality Management, Tourism Planning and Development, the Journal of Hospitality, Leisure, Sport and Tourism Education and the Journal of Hospitality Management.


My doctoral research is in the area of customer disengagement with the aim to develop a model of customer disengagement recovery. I am under the Director of Studies, Dr. Husni Kharouf.

 Area of Expertise:

  • Customer disengagement
  • Event management
  • Service experience

Research Interests

  • Customer disengagement
  • Technology in teaching

PhD Project

I am currently part way through a PhD. The aim of the research is to establish the determinant triggers that lead to customer disengagement from service providers.

My supervisory team are Dr. Husni Kharouf (DoS) and Dr. Sophie Yang.

Education/Academic qualification

MA Hospitality Management

1 Sep 20031 May 2005

PGCE, University of Wolverhampton

1 Sep 19991 May 2000

BA (Hons) International Hospitality Management, University of Brighton

1 Sep 19891 May 1993

External positions

External Examiner, University of Brighton

1 Sep 20161 Jun 2020

External Examiner, University of Wolverhampton

1 Sep 20121 Jun 2016

External Examiner, University of Central Lancashire

1 Sep 20101 Jun 2015

Fingerprint Dive into the research topics where Julian Robinson is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

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Research Output 2015 2016

  • 32 Citations
  • 1 h-Index
  • 2 Paper
  • 1 Conference proceeding
  • 1 Other
  • 1 Article

Towards a better understanding of digital sporting legacy: A knowledge management perspective

Kharouf, H., García-Pérez, A., Robinson, J. & Pritchard, A., Sep 2016, Proceedings of the European Conference on Knowledge Management, ECKM. Moffett, S. & Galbraith, B. (eds.). Reading, UK: Academic Conferences and Publishing International Limited, Vol. 2016. p. 462-467 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

knowledge management
32 Citations (Scopus)

Combined current and temperature mapping in an air-cooled, open-cathode polymer electrolyte fuel cell under steady-state and dynamic conditions

Meyer, Q., Ronaszegi, K., Robinson, J. B., Noorkami, M., Curnick, O., Ashton, S., Danelyan, A., Reisch, T., Adcock, P., Kraume, R., Shearing, P. R. & Brett, D. J. L., 30 Nov 2015, In : Journal of Power Sources. 297, p. 315-322 8 p., 21510.

Research output: Contribution to journalArticle

Open Access
fuel cells
Fuel cells

International Collaborative Learning to Enhance Graduate Employability

Robinson, J., 2015, (Submitted).

Research output: Contribution to conferencePaper

Supporting Graduate Employability by Internationalising the Curriculum

Robinson, J., 25 Jun 2015.

Research output: Contribution to conferencePaper


The use of games and simulations for delivering operations management to postgraduate students

Robinson, J., 2015, (Submitted).

Research output: Contribution to conferenceOther

Activities 2015 2015

  • 2 Participation in conference

Annual Research Conference, University of Nicosia, Cyprus.

Julian Robinson (Invited Speaker)
10 Apr 2015

Activity: Participating in or organising an eventParticipation in conference

Coventry University Conference

Julian Robinson (Speaker)
25 Jun 201526 Jun 2015

Activity: Participating in or organising an eventParticipation in conference