Research Output per year
Personal profile
Biography
Associate Professor in Marketing at School of Marketing and Management. 14 years’ experience teaching at both undergraduate and postgraduate levels, covering areas such as Contemporary Issues in Marketing, Digital Marketing, and Service Marketing. Developed, reviewed and updated several postgraduate programmes at the business school. Publish regularly in ABS 3* journals and in world leading marketing conferences. Generated over £100,000 from consultancy activities such as KEEN projects.
Research:
I believe one of the key elements to successful business operations is establishing long term relationships with customers. This relationship centres on trust and establishing a trustworthy image. I am also interested how organisations can recover trust after trust violation.
My other research areas are signalling theory and online customer engagement. I use quantitative methods in my research, mainly multivariate data analysis such as structural equation modelling.
I am currently supervising four PhD students in the areas of trust in higher education, online student engagement, trust repair, and consumer brand selection in the automotive industry.
Area of Expertise:
- Services Marketing
- Multivariate data analysis
- Trust, trustworthiness
- Relationship marketing
- Online customer engagement
Research Interests
Trustworthiness ; Signalling theory; Relationship marketing; Online customer engagement; Trust building and trust repair
Education/Academic qualification
Marketing , Doctorate, Coventry University
International Business, MBA, Coventry University
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Network
Recent external collaboration on country level. Dive into details by clicking on the dots.
Research Output
The value of co-operation: An examination of the work relationships of university professional services staff and the consequences for service quality
Gibbs, T. & Kharouf, H., 5 Feb 2020, In : Studies in Higher Education. (In-press), p. (In-press)Research output: Contribution to journal › Article
1
Citation
(Scopus)
Understanding online event experience: The importance of communication, engagement and interaction
Kharouf, H., Biscaia, R., Garcia-Perez, A. & Hickman, E., 1 Feb 2020, In : Journal of Business Research. (In-press), p. (In-press)Research output: Contribution to journal › Article
An Empirical Examination Of Organisational Trust Recovery: Influences And Implications
Kharouf, H. & Lund, D. J., 1 Dec 2019, In : European Management Review. 16, 4, p. 1115-1128 14 p.Research output: Contribution to journal › Article
An omnichannel approach to retailing: demystifying and identifying the factors influencing an omnichannel experience
Hickman, E., Kharouf, H. & Sekhon, H., 2 Dec 2019, In : International Review of Retail, Distribution and Consumer Research. (In-Press), p. (In-Press) 24 p.Research output: Contribution to journal › Article
Digital Customer Experience: Identifying The Drivers And Outcomes Of Successful Mega Events
Kharouf, H., Hickman, E., Biscaia, R. & Garcia-Perez, A., 2019, QUIS16.Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding
Activities
40th EMAC Annual Conference 2011
Husni Kharouf (Speaker)24 May 2011
Activity: Participating in or organising an event › Participation in conference
Academy of Marketing Conference
Husni Kharouf (Speaker)9 Sep 2009
Activity: Participating in or organising an event › Participation in conference
38th EMAC Annual Conference 2009
Husni Kharouf (Speaker)26 May 2009
Activity: Participating in or organising an event › Participation in conference
1st Biannual International Conference: Strategic Developments in Services Marketing
Husni Kharouf (Speaker)7 Jul 2007
Activity: Participating in or organising an event › Participation in conference
Press / Media
UK savers have least knowledge of pension charges, study finds
Lindsey Appleyard, Harjit Sekhon & Husni Kharouf
22/11/16
1 item of media coverage
Press/Media: Research