Personal profile


Since entering academia, after holding various marketing research and marketing posts in the UK financial services sector, he continues to take a keen interest in developments in financial services. After holding a number of University leadership position for more than a decade, he joined CBiS as a Reader. His particular areas of interest fall under the broad area of services management and/or marketing with an emphasis on topics such as trust, fairness, professionalism, and excellence in financial services. In a wider services sense he has a keen interest in modelling service productivity.

He has published many papers on the topic of services marketing/management. As well as conferences, these papers have appeared in marketing journals of international and national repute as European Journal of Marketing, Journal of Marketing Management, Journal of Services Marketing, and Journal of Strategic Marketing. Previously he served as the Associate Editor for the International Journal of Bank Marketing.

Area of Expertise:

An in-depth knowledge of services management and/or marketing

Research Interests

The broad area of service management/marketing

Vision Statement

The reason for joining CBiS is to take up a more academic research led post, at a time when there is congruence between my work and some of the ongoing work in CBiS. The role within CBiS will enable me to lead and cultivate a strong ‘service’ based theme in time for REF2020. In leading and developing the services theme, I will be able to work with colleagues researching under the broad theme.

Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

Trustworthiness Business & Economics
Fairness Business & Economics
Productivity Business & Economics
Loyalty Business & Economics
consumer policy Social Sciences
trustworthiness Social Sciences
financial service Social Sciences
statement Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2001 2017

2 Citations

Predicting internet banking adoption in India: A perceived risk perspective

Roy, S. K., Balaji, M. S., Kesharwani, A. & Sekhon, H. 2017 In : Journal of Strategic Marketing. 25, 5-6, p. 418-438 21 p.

Research output: Contribution to journalArticle

Open Access
Network analysis
Artificial neural network

A cross-country study of service productivity

Sekhon, H., Yalley, A. A., Roy, S. K. & Shergill, G. S. 2016 In : The Service Industries Journal. 36, 5-6, p. 223-238

Research output: Contribution to journalArticle

Open Access
Public sector

Analyzing Customers' Switching Intentions in the Telecom Sector

Sahi, G. K., Sambyal, R. & Singh Sekhon, H. 26 Jul 2016 In : Journal of Global Marketing. 29, 3, p. 156-169

Research output: Contribution to journalArticle

Open Access

Corporate image and a sport’s governing body

Sekhon, H. 1 Dec 2016 In : The Service Industries Journal. 36, 11-12, p. 556-575

Research output: Contribution to journalArticle

Value judgements

Activities 2011 2011

  • 1 Participation in conference

4th IIMA Conference

Sekhon, H. (Speaker)
5 Jan 20117 Jan 2011

Activity: Participation in conference

Press / Media