Before entering academia, Harjit held various marketing research and marketing posts in the UK financial services sector, and continues to take a keen interest in developments in financial services. He joined CBiS in 2015 as a Reader, after holding a number of University leadership positions for more than a decade. Harjit’s particular research areas of interest fall under the broad area of services management and/or marketing with an emphasis on topics such as cyber security management, engagement, trust, fairness and professionalism. 

Harjit is the Strategic Director of the Doctorate in Business Administration (DBA) which is the pinnacle of a business qualification. We have structured the DBA in a way that allows candidates to work at a speed that suits them, and we have candidates from a number of industries and countries.

As an academic, Harjit has published many papers on the topic of services marketing/management. As well as conferences, these papers have appeared in marketing journals of international and national repute as European Journal of Marketing, Journal of Marketing Management, Journal of Services Marketing, and Journal of Strategic Marketing. As well as publishing academic papers he has served as an editor for special issues of journals and is part of the editorial boards of leading journals. 

Harjit has experience of bid writing and of supervising doctoral students to successful completion, as well examining doctoral theses in the UK and overseas.

Area of Expertise:

An in-depth knowledge of services management and/or marketing

As a researcher I am motivated by research that connects academia with practice. The reason for joining CBiS was the opportunity to undertake research with a practical focus. My role within CBiS enables me to lead and cultivate a strong ‘service’ based research theme, but with an emphasis on financial services. My approach to research is largely quantitative so that broad conclusions can be drawn.