• 224 Citations
  • 9 h-Index
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Personal profile


Before entering academia, Harjit held various marketing research and marketing posts in the UK financial services sector, and continues to take a keen interest in developments in financial services. He joined CBiS in 2015 as a Reader, after holding a number of University leadership positions for more than a decade. Harjit’s particular research areas of interest fall under the broad area of services management and/or marketing with an emphasis on topics such as cyber security management, engagement, trust, fairness and professionalism. 

Harjit is the Strategic Director of the Doctorate in Business Administration (DBA) which is the pinnacle of a business qualification. We have structured the DBA in a way that allows candidates to work at a speed that suits them, and we have candidates from a number of industries and countries.

As an academic, Harjit has published many papers on the topic of services marketing/management. As well as conferences, these papers have appeared in marketing journals of international and national repute as European Journal of Marketing, Journal of Marketing Management, Journal of Services Marketing, and Journal of Strategic Marketing. As well as publishing academic papers he has served as an editor for special issues of journals and is part of the editorial boards of leading journals. 

Harjit has experience of bid writing and of supervising doctoral students to successful completion, as well examining doctoral theses in the UK and overseas.


Area of Expertise:


An in-depth knowledge of services management and/or marketing

Research Interests

The broad area of service management/marketing

Vision Statement

As a researcher I am motivated by research that connects academia with practice. The reason for joining CBiS was the opportunity to undertake research with a practical focus. My role within CBiS enables me to lead and cultivate a strong ‘service’ based research theme, but with an emphasis on financial services. My approach to research is largely quantitative so that broad conclusions can be drawn. 

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  • 4 Similar Profiles
Trustworthiness Business & Economics
Financial services Business & Economics
Fairness Business & Economics
Banking Business & Economics
Marketing Business & Economics
Loyalty Business & Economics
Service sector Business & Economics
Factors Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2001 2019

Brand familiarity
Perceived value
Influencing factors
Influence factors
2 Citations (Scopus)
26 Downloads (Pure)

Entrepreneurial orientation and the mediating role of organisational learning amongst Indian S-SMEs

Mantok, S., Sekhon, H., Sahi, G. & Jones, P., 11 Nov 2019, In : Journal of Small Business and Enterprise Development. 26, 5, p. 641-660 20 p.

Research output: Contribution to journalArticle

Open Access
Entrepreneurial orientation
Organizational learning
Business performance

Managing Relationships: Insights from a Student Gratitude Model

Muhammad Fazal e Hasan, S., Mortimer, G., Lings, I., Sekhon, H. & Howells, K., 11 Sep 2019, In : Research in Higher Education. (In-Press), p. (In-Press) 22 p.

Research output: Contribution to journalArticle

Behavioral intention
Services marketing
Student perceptions
Long-term relationships
Decision maker
1 Citation (Scopus)

The role of effective communication and trustworthiness in determining guests’ loyalty

Kharouf, H., Sekhon, H., Fazal-e-Hasan, S. M., Hickman, E. & Mortimer, G., 17 Feb 2019, In : Journal of Hospitality Marketing and Management. 28, 2, p. 240-262 23 p.

Research output: Contribution to journalArticle

Open Access
8 Downloads (Pure)

An Examination of the Antecedent and Corollary of Personal Financial Planning: The Need for Early Education

Sekhon, H., Kharouf, H., Appleyard, L. & Muhammad Fazal e Hasan, S., 1 Mar 2018, In : Social Business. 8, 1, p. 65-75 11 p.

Research output: Contribution to journalArticle

Open Access
Financial planning
Financial services

Activities 2011 2017

  • 1 Participation in conference
  • 1 Examination

phd viva panel

Dongmei Cao (Examiner), Julia Meaton (Examiner), Harjit Sekhon (Independent Chair)
18 Jul 2017

Activity: Examination

4th IIMA Conference

Harjit Sekhon (Speaker)
5 Jan 20117 Jan 2011

Activity: Participating in or organising an eventParticipation in conference

Press / Media