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    Accepting PhD Students

    • Source: Scopus
    • Calculated based on no. of publications stored in Pure and citations from Scopus

    Research activity per year

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    Personal profile

    Research Interests

    Performance: measurement, management and improvement, particularly research into: 

    1. Service quality (customer satisfaction/views/experience)
    2. Service delivery systems (operational efficiency and effectiveness)
    3. People performance (service participant behaviour, e.g. employee and user) 


    Education/Academic qualification

    Higher Education, Postgraduate Certificate, Coventry University

    Award Date: 22 Oct 2018

    Doctorate, Open University

    Award Date: 26 Oct 2016

    Service Management, MSc, University of Buckingham

    Award Date: 4 Mar 2006

    Economics and Management Studies, Degree, The University of the West Indies

    Award Date: 1 Feb 2000

    External positions

    Visiting Lecturer, University of Buckingham

    Sep 2014Sep 2015

    Researcher/Consultant, Open University


    Researcher , abdi Ltd


    Management Consultant, The Victoria Mutual Group


    Business Analyst & Assistant Marketing Manager , The Victoria Mutual Building Society



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