Research Output per year
Personal profile
Research Interests
Performance: measurement, management and improvement, particularly research into:
- Service quality (customer satisfaction/views/experience)
- Service delivery systems (operational efficiency and effectiveness)
- People performance (service participant behaviour, e.g. employee and user)
Education/Academic qualification
Higher Education, Postgraduate Certificate, Coventry University
Doctorate, Open University
Service Management, MSc, University of Buckingham
Economics and Management Studies, Degree, The University of the West Indies
External positions
Visiting Lecturer, University of Buckingham
Sep 2014 → Sep 2015Researcher/Consultant, Open University
2012 → 2016Researcher , abdi Ltd
2011 → 2014Management Consultant, The Victoria Mutual Group
2006 → 2009Business Analyst & Assistant Marketing Manager , The Victoria Mutual Building Society
1996 → 2004Fingerprint Dive into the research topics where Deneise Dadd is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
Customer satisfaction
Business & Economics
Employee behaviour
Business & Economics
Service quality
Business & Economics
User behavior
Business & Economics
Service performance
Business & Economics
Operational efficiency
Business & Economics
Performance measurement
Business & Economics
Service delivery systems
Business & Economics
Network
Recent external collaboration on country level. Dive into details by clicking on the dots.
Research Output 2017 2018
- 2 Paper
The Effectiveness of Customer Education: evaluating synchronous and asynchronous e-learning technologies
Dadd, D. & Hinton, M., Sep 2018.Research output: Contribution to conference › Paper
Education
Electronic learning
Conceptual framework
Service delivery
IT services
Sustainable Clothing Supply Network: Investigating The Stakeholder Relationship Using Social Network Analysis
Wu, B., Dadd, D. & Roby, H., Sep 2017, p. 1-14. 14 p.Research output: Contribution to conference › Paper
Sustainability
Stakeholders
Supply network
Social network analysis
Stakeholder relationships
Activities 2017 2018
- 2 Participation in conference
British Academy of Management
Deneise Dadd (Participant), Matthew Hinton (Participant)6 Sep 2018
Activity: Participating in or organising an event › Participation in conference
British Academy of Management Conference 2017
Deneise Dadd (Participant), Helen Roby (Participant)6 Sep 2017
Activity: Participating in or organising an event › Participation in conference