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Personal profile

Research Interests

Performance: measurement, management and improvement, particularly research into: 

  1. Service quality (customer satisfaction/views/experience)
  2. Service delivery systems (operational efficiency and effectiveness)
  3. People performance (service participant behaviour, e.g. employee and user) 


Education/Academic qualification

Higher Education, Postgraduate Certificate, Coventry University

Doctorate, Open University

Service Management, MSc, University of Buckingham

Economics and Management Studies, Degree, The University of the West Indies

External positions

Visiting Lecturer, University of Buckingham

Sep 2014Sep 2015

Researcher/Consultant, Open University


Researcher , abdi Ltd


Management Consultant, The Victoria Mutual Group


Business Analyst & Assistant Marketing Manager , The Victoria Mutual Building Society


Fingerprint Dive into the research topics where Deneise Dadd is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

Customer satisfaction Business & Economics
Employee behaviour Business & Economics
Service quality Business & Economics
User behavior Business & Economics
Service performance Business & Economics
Operational efficiency Business & Economics
Performance measurement Business & Economics
Service delivery systems Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2017 2018

The Effectiveness of Customer Education: evaluating synchronous and asynchronous e-learning technologies

Dadd, D. & Hinton, M., Sep 2018.

Research output: Contribution to conferencePaper

Electronic learning
Conceptual framework
Service delivery
IT services

Sustainable Clothing Supply Network: Investigating The Stakeholder Relationship Using Social Network Analysis

Wu, B., Dadd, D. & Roby, H., Sep 2017, p. 1-14. 14 p.

Research output: Contribution to conferencePaper

Supply network
Social network analysis
Stakeholder relationships

Activities 2017 2018

  • 2 Participation in conference

British Academy of Management

Deneise Dadd (Participant), Matthew Hinton (Participant)
6 Sep 2018

Activity: Participating in or organising an eventParticipation in conference

British Academy of Management Conference 2017

Deneise Dadd (Participant), Helen Roby (Participant)
6 Sep 2017

Activity: Participating in or organising an eventParticipation in conference