• 0 Citations
  • 0 h-Index
20172020

Research output per year

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Personal profile

Research Interests

Performance: measurement, management and improvement, particularly research into: 

  1. Service quality (customer satisfaction/views/experience)
  2. Service delivery systems (operational efficiency and effectiveness)
  3. People performance (service participant behaviour, e.g. employee and user) 

 

Education/Academic qualification

Higher Education, Postgraduate Certificate, Coventry University

Doctorate, Open University

Service Management, MSc, University of Buckingham

Economics and Management Studies, Degree, The University of the West Indies

External positions

Visiting Lecturer, University of Buckingham

Sep 2014Sep 2015

Researcher/Consultant, Open University

20122016

Researcher , abdi Ltd

20112014

Management Consultant, The Victoria Mutual Group

20062009

Business Analyst & Assistant Marketing Manager , The Victoria Mutual Building Society

19962004

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Research Output

Blockchain Adoption Model for the Global Banking Industry

Kawasmi, Z., Gyasi, E. A. & Dadd, D., 16 Mar 2020, (Accepted/In press) In : Journal of International Technology and Information Management . (In-press), p. (In-press)

Research output: Contribution to journalArticle

  • The Effectiveness of Customer Education: evaluating synchronous and asynchronous e-learning technologies

    Dadd, D. & Hinton, M., Sep 2018.

    Research output: Contribution to conferencePaper

  • Sustainable Clothing Supply Network: Investigating The Stakeholder Relationship Using Social Network Analysis

    Wu, B., Dadd, D. & Roby, H., Sep 2017, p. 1-14. 14 p.

    Research output: Contribution to conferencePaper

  • Activities

    • 2 Participation in conference

    British Academy of Management

    Deneise Dadd (Participant), Matthew Hinton (Participant)
    6 Sep 2018

    Activity: Participating in or organising an eventParticipation in conference

    British Academy of Management Conference 2017

    Deneise Dadd (Participant), Helen Roby (Participant)
    6 Sep 2017

    Activity: Participating in or organising an eventParticipation in conference