Guardian podcast: What went wrong in Hawaii when a false emergency alert was sent to mobile phones warning that a ballistic missile was about to hit the islands?

Press/Media: Expert Comment


"The state of Hawaii was sent into a frenzy on 13 January when an alert popped up on mobile phone screens telling people that a ballistic missile was heading towards the islands.

The information was false, the islands were safe. The alert was an error, the terror was real".

Human or machine error: is trust eroded when such errors occur?

Period9 Feb 2018

Media contributions


Media contributions


  • AI
  • trust
  • design thinking
  • human-computer interaction
  • human machine interaction
  • human error
  • conscious bias
  • machine error
  • false alerts
  • interface design