Guardian podcast: What went wrong in Hawaii when a false emergency alert was sent to mobile phones warning that a ballistic missile was about to hit the islands?

    Press/Media: Expert Comment


    "The state of Hawaii was sent into a frenzy on 13 January when an alert popped up on mobile phone screens telling people that a ballistic missile was heading towards the islands.

    The information was false, the islands were safe. The alert was an error, the terror was real".

    Human or machine error: is trust eroded when such errors occur?

    Period9 Feb 2018

    Media contributions


    Media contributions


    • AI
    • trust
    • design thinking
    • human-computer interaction
    • human machine interaction
    • human error
    • conscious bias
    • machine error
    • false alerts
    • interface design