Guardian podcast: What went wrong in Hawaii when a false emergency alert was sent to mobile phones warning that a ballistic missile was about to hit the islands?

Huma Shah

Press/Media: Expert Comment

Description

"The state of Hawaii was sent into a frenzy on 13 January when an alert popped up on mobile phone screens telling people that a ballistic missile was heading towards the islands.

The information was false, the islands were safe. The alert was an error, the terror was real".

Human or machine error: is trust eroded when such errors occur?

Period	9 Feb 2018

Media contributions

Title	Hawaii 5 oh-no! Chips with Everything podcast
Media name/outlet	The Guardian
Duration/Length/Size	25 minutes
Country/Territory	United Kingdom
Date	9/02/18
Description	Human or machine error? Are trust in systems eroded when errors, such as the Hawaiian missile text message false alert, are experienced?
Producer/Author	Danielle Stephens-Produce / Jordan Webber- Presentor
URL	https://www.theguardian.com/technology/audio/2018/feb/09/hawaii-false-emergency-alert-ballistic-missile-chips-with-everything-podcast
Persons	Huma Shah

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Keywords

AI
trust
design thinking
human-computer interaction
human machine interaction
human error
conscious bias
machine error
false alerts
interface design